Frequently Asked Questions

Payment at bambustøj.dk is 100% secure via our payment provider quicknet.net and you are insured via the E-mark.

It is possible to pay with all major credit cards. It is also possible to pay with MobilePay, Anyday and Klarna.

The money will only be withdrawn once the order has been shipped.

Refunding your purchase or parts of your purchase may take up to 2 business days.

If you have paid with MobilePay, you will not receive a notification in the app, so always check your bank statement.

Unfortunately, it is not possible to change an order after it has been placed if it has already been packed.

However, you can try contacting customer service, and we will contact our warehouse to see if it is possible to cancel the package. kundeservice@bambustoej.dk

Unfortunately, it is not possible to cancel an order after it has been placed if it has already been packed.

However, you can try contacting customer service, and we will contact our warehouse to see if it is possible to cancel the package. kundeservice@bambustoej.dk

If the item you purchased has been reduced in price before you have received the item, please send us an email and we will refund you the difference.

If the item has been reduced in price after you have received the item, please send us a picture of the item still in its unopened packaging and we will refund you the difference. The item must be in such a condition that you would be able to send it back and get your money back. The item must not have been used.

Unfortunately not. We do not have any items at the address.

Unfortunately, it happens that we send the wrong items to our customers. People work in our warehouse and they make mistakes and sometimes pick the wrong items. It is always regrettable when this happens and it is inconvenient for everyone, but it is one of the risks of shopping online.
When you have received an incorrect item, please write to our customer service by email: kundeservice@bambustoej.dk or call us on weekdays between 10 am and 12:30 pm on tel.: 71 99 24 66.

Unfortunately, we do not have the option to change the selected parcel shop after the order has been created.

It is not possible to postpone the shipment of orders. If
If you are not at home to receive/pick up packages and the package is returned undelivered, you will be charged the price.
for the actual return freight as well as freight for any new shipment, if
want the package resent.

We encourage you to only shop in the webshop when you are
sure that you are home to receive the package, or can have someone pick up the package for you. As well as only creating and
submit exchanges when you are sure you are home to receive them
the return package. We would like to point out that there is a 30-day full right of return in the webshop.

You will receive an email and text message from us with a link to direct tracking and a package number when your package is on its way.

Unfortunately, it is not possible to pick up packages.

If you need us to ship to countries outside Denmark, please contact us by sending an email to kundeservice@bambustoej.dk

If your package has been delivered to a parcel shop in error, you can either choose to pick it up yourself, or you can choose not to pick up the package and have it returned and let us know, and we will resend the package (with redistribution) when it gets back to us. This can take up to 14 days.

Please note that the package will be redirected to a parcel shop if no one was home at your address.

Please let us know about your chosen solution at kundeservice@bambustoej.dk.

Unfortunately, it happens that the packaging gets crushed and damaged during transport, but this rarely affects the clothes. Should the clothes be broken and you want it replaced, please write to our customer service at: kundeservice@bambustoej.dk or call us on weekdays between 10:00-12:30 on tel.: +45 71 99 24 66.

No, you cannot. Please return the item using the return label included with your package.

1. Return the item that did not fit. Once we have received the item, the refund will be processed using the enclosed return label.

2. Place a new order for the desired size. Does the item cost more now? See the next step.

3. Send an email with your new order number to customer service and we will refund the discount. Please note that this only applies to purchases of the same model and color.

If you wish to return your goods, you must use the return label enclosed in your package.

You have a 30-day right of withdrawal on items purchased in our webshop. The period is calculated from the day you receive the package.
Cancellations must be notified to us no later than 30 days after purchase and from the cancellation you have 14 days to send the return shipment.

It may take up to 10 business days to process your return.

Production errors can happen, but it shouldn't affect you. If you receive an item with errors or damage, please send us a picture of the item along with a description of the error in an email to kundeservice@bambustoej.dk. When we receive the picture, we will decide on the complaint and whether we want the item sent.

If we need the item to be sent to us, we will send you a shipping label by email.
We cover all costs associated with the complaint.

The following are examples of what
there are complaints. If you experience other errors, you are welcome to
contact our customer service

- Shortage of the product
- Hole in the weave
- Sewing errors
- Error in color
- Loose elastic
- Broken zipper
- Error in printing

The following are not complaints.

- Poor fit: if the clothes don't fit well, it's not a complaint. Always try the clothes on before washing them, and make sure you've stood, sat and walked around the dining table in them to make sure they fit properly.

- Socks with thin wear (read more here )

Unfortunately, it happens that the packaging is crushed and damaged during transport, but this rarely affects the clothes. Should the clothes be damaged against all expectations, please send us a picture of the item together with a description of the defect in an email to kundeservice@bambustoej.dk. When you receive the picture, we will decide on the complaint and whether we want the item sent. If the item is to be sent to us, we will send you a shipping label by email.

We cover all costs associated with the complaint.

If your socks have a hole or a seam has come loose on your underwear, please send us a picture of the item along with a description of the defect in an email to kundeservice@bambustoej.dk. When we receive the picture, we will decide on the complaint and whether we want the item sent. If the item is to be sent to us, we will send you a waybill by email.
We cover all costs associated with the complaint.

For some discount codes, the discount does not apply to already discounted items. This means that you will not receive an additional discount if, for example, the item you are buying has already been discounted by 20%.