Frequently Asked Questions

Payments at bambustøj.dk are 100% secure through our payment provider, altapay.dk.

It is possible to pay with all major credit cards. It is also possible to pay with MobilePay, Anyday and Klarna.

The money will only be withdrawn once the order has been shipped.

Refunding your purchase or parts of your purchase may take up to 2 business days.

If you have paid with MobilePay, you will not receive a notification in the app, so always check your bank statement.

Unfortunately, it is not possible to change an order after it has been placed if it has already been packed.

However, you can try contacting customer service, and we will reach out to our warehouse to see if it is still possible to cancel the shipment. kundeservice@bambustoej.dk

Unfortunately, it is not possible to cancel an order after it has been placed if it has already been packed.

However, you can try contacting customer service, and we will reach out to our warehouse to see if it is still possible to cancel the order. kundeservice@bambustoej.dk

The order confirmation is automatically sent by email immediately after your purchase. If you haven't received it, please check your spam or junk folder first.

If it’s not there either, it may be due to a typo in the email address you entered. Contact us at , kundeservice@bambustoej.dk, or —preferably with your name and order amount—and we’ll confirm that your order went through.

If the item you purchased has been reduced in price before you have received the item, please send us an email and we will refund you the difference.

If the item has been reduced in price after you have received the item, please send us a picture of the item still in its unopened packaging and we will refund you the difference. The item must be in such a condition that you would be able to send it back and get your money back. The item must not have been used.

Unfortunately, no. We don't have any products at that address and only accept online orders.

Unfortunately, it happens that we send the wrong items to our customers. People work in our warehouse and they make mistakes and sometimes pick the wrong items. It is always regrettable when this happens and it is inconvenient for everyone, but it is one of the risks of shopping online.
When you have received an incorrect item, please write to our customer service by email: support@bamboo-clothing.com or call us on weekdays between 10 am and 12:30 pm on tel.: +45 71 99 24 66.

Shipping starts at 49 kr. You get free shipping on orders of 499 kr. or more.

Unfortunately, we do not have the option to change the selected parcel shop after the order has been created.

It is not possible to postpone the shipment of orders. If you are not home to receive or pick up packages and the package is returned unclaimed, you will be charged the actual return shipping cost as well as the shipping cost for any reshipment if you wish to have the package sent again.

We encourage you to shop in our online store only when you are certain you will be home to receive the package or can arrange for someone to pick it up for you. Additionally, please only request and submit exchanges when you are certain you will be home to receive the return package. Please note that our online store offers a 30-day full return policy.

You will receive an email and text message from us with a link to direct tracking and a package number when your package is on its way.

Unfortunately, it is not possible to pick up packages.

If your package has been delivered to a parcel shop in error, you can either choose to pick it up yourself, or you can choose not to pick up the package and have it returned and let us know, and we will resend the package (with redistribution) when it gets back to us. This can take up to 14 days.

Please note that the package will be redirected to a parcel shop if no one was home at your address.

Please let us know about your chosen solution at support@bamboo-clothing.com.

Unfortunately, the packaging can sometimes get crushed and damaged during shipping, but this rarely affects the clothing itself. If, contrary to expectations, the item itself is damaged, please file a claim through our claims portal here:. Follow the steps in the portal, where we’ll ask for a description of the defect as well as photos of the defect and the product. Our customer service team will then review the case and contact you.

You have a 100-day return period, counted from the day you receive your order. The cost of returning is shown in the return portal.

No, you can't. Please set up a return through our " " return portal here:.

To exchange an item, use our returns portal here:.

Follow the necessary steps in the portal and choose whether you want to return an item or exchange it for a different size.

Orders in Denmark are returned via GLS using a QR code or a print-your-own label.

To return an item or package, use our returns portal here:.

Follow the necessary steps in the portal and choose whether you want to return an item or exchange it for a different size.

Orders in Denmark are returned via GLS using a QR code or a print-at-home label.

It may take up to 10 business days to process your return.

Return labels are no longer included in your package. To return or exchange an item or package, please use our returns portal here:.

Follow the necessary steps in the portal and select whether you want to return an item or exchange it for a different size.

Orders in Denmark are returned via GLS using a QR code or a print-at-home label.

No. In the event of a return, we cover the shipping costs, so it won't cost you anything to return the item.

Unfortunately, it sometimes happens that an item breaks, which may result in a complaint. You can file a complaint by using ourcomplaint portal at here.

Follow the steps in the portal, where we’ll ask you to provide a description of the defect as well as photos of the defect and the product. Our customer service team will then review your claim and contact you.

Below are examples of what
constitutes a valid complaint. If you encounter other issues, please feel free to
contact our customer service

- Missing item
- Hole in the fabric
- Sewing defects
- Color defects
- Loose elastic
- Broken zipper
- Printing defects

The following are not grounds for a return

- Poor fit: if the garment doesn’t fit well, it is not a valid complaint. Always try on the garment before washing it, and make sure you’ve stood, sat, and walked around the dining table in it to ensure it fits properly

- Socks with thin wear (read more about “ ” here:)

Unfortunately, it sometimes happens that an item breaks, which may result in a complaint. You can file a complaint by using ourcomplaint portal at here.

Follow the steps in the portal, where we’ll ask you to provide a description of the defect as well as photos of the defect and the product. Our customer service team will then review your claim and contact you.

Bamboo clothing lasts longest when washed gently. Wash at a low temperature and always follow the instructions on the care label—this will extend the life of your clothes and keep them soft. You can find our complete washing and care guide at here:.

Holes in the weave, defects in the stitching, or loose elastic are considered defects. You are welcome to file a claim via our claims portal here —please attach photos of the defect so our customer service team can review the matter.

However, normal wear and tear—where socks gradually thin out due to friction over time—does not constitute a valid claim. You can read more about washing and care tips to extend the life of your garments at here:.

For some discount codes, the discount does not apply to already discounted items. This means that you will not receive an additional discount if, for example, the item you are buying has already been discounted by 20%.