Terms of Service
bambustøj.dk is operated by Copenhagen Bamboo ApS
Kamstrupvej 52
2610 Rødovre
Denmark
Bambustøj.dk accepts payment via Dankort/VISA, Dankort, VISA, VISA Electron, Mastercard, MobilePay, Viabill, Anyday, and Klarna. We do not charge card fees. Payment will not be deducted from your account until the item is shipped. All amounts are in DKK (Danish kroner) and include VAT.
Bambustøj.dk uses a certified payment server that encrypts all your card information using the SSL (Secure Socket Layer) protocol. This means that your information cannot be intercepted.
ORDER
To make a purchase from us, you need to follow these 5 steps
1. Find the item(s) you want and add them to your shopping cart. Then proceed to checkout.
2. Accept our terms and conditions
3. Enter your personal information
4. Select a shipping and payment method
5. Check that all the information on the summary page is correct, and confirm the purchase
When you place an order with us, you don't need an account or to log in.
Your order confirmation and invoice will be sent to you by email. In the email containing the invoice, you'll find a link to track your package.
All prices listed in our online store include 25% VAT.
If you have any questions about products that aren't listed on the site, please feel free to contact us.
You can view previous orders on our online store if you have previously created an account. If you do not have an account and would like to receive an order confirmation or invoice, please contact us at kundeservice@bambustoej.dk.
WRONG PICKUP LOCATION SELECTED
Unfortunately, we are unable to change the selected pickup location once the order has been placed.
ORDER CANCELLATION
We cannot guarantee that it will be possible to cancel an order once it has been placed. However, you can try contacting customer service, and we will check with our warehouse to see if it’s still possible to cancel the shipment via kundeservice@bambustoej.dk.
CARD PAYMENT
You can pay with MobilePay, Visa, and Mastercard. No payment fees will be added.
The amount will not be charged to your card until the item is shipped.
We accept payment via Anyday.
When you choose to pay with Anyday, the first payment is deducted when the item is shipped. After that, you’ll pay your monthly installment on the last business day of the coming month, and for the next three months.
No fees or interest will be charged on your purchase as long as you pay on time. If you return your purchase, your agreement with Anyday will automatically end.
Read the terms and conditions for Anyday here: www.anyday.io/da/terms-conditions/shopper
Reservation of Funds
If you pay with an international debit or credit card, the amount will be reserved immediately. The funds will remain reserved on your card or account until:
1) We'll charge you when we ship the item, or
2) The funds will be released in accordance with the agreement with your card issuer.
If you cancel or return your purchase, the reservation's expiration period varies depending on which card you use.
If you pay with Mastercard or Visa Debit, it takes 30 days for the funds to be released.
If you pay with Visa Dankort, it takes 1–3 days for the funds to be released.
If you pay with MobilePay, it depends on which card was used for the payment.
You can cancel your reservation early by contacting our customer service team, and we will then cancel your reservation through our payment system.
You can learn more about the rules for your specific card from your card issuer.
PRODUCTS AND TOTAL COSTS
There is no upper limit on the order value when you shop at bambustøj.dk.
Your purchase on the website is valid from the moment you receive an order confirmation via email.
MINORS
Bambustøj.dk does not conduct business with minors (under 18 years of age) without the consent of a parent or legal guardian. If you are a parent and suspect that your minor child has provided personal information to us, please contact us immediately.
If we suspect that we have received personal information from a minor without parental consent, we will immediately delete that information from our servers.
DELIVERY
We aim to ship all orders placed before noon the same day. Bambustøj.dk ships to Denmark via DAO or GLS on all weekdays, with delivery within 1–2 days. Orders that qualify for free shipping are shipped via DAO.
SHIPPING RATES
DAO
DAO Pakkeshop – 0.00 DKK for orders over 499 DKK
49.00 DKK for orders under 499 DKK
DAO – Delivery to a residential address 59 DKK
GLS
GLS Package Shop – Pick up at a package shop: 49 DKK
GLS – Delivery to residential and business addresses: 59 DKK
Return shipping from Denmark costs 39 kr. This amount will be deducted from your refund.
UNCLAIMED PACKAGES
When your package is delivered to a package pickup location, you have 7 calendar days to pick it up before it is returned to us. When we receive your unclaimed package, we reserve the right to cancel the order and refund the payment for the items to your account, excluding the return shipping fee of 39 kr. that we are charged when you return the items. If you still wish to keep the items, please place a new order.
NOT HOME TO PICK UP YOUR PACKAGE
It is not possible to postpone the shipment of orders. If you are not home to receive or pick up packages and the package is returned unclaimed, you will be charged the actual return shipping cost as well as the shipping cost for any reshipment if you wish to have the package sent again.
We recommend that you only shop in the online store when you are sure you will be home to receive the package, or can have someone pick it up for you.
INCORRECT DELIVERY
Unfortunately, it happens from time to time that we pack the wrong item. If this happens to you, please contact our customer service either by sending an email to kundeservice@bambustoej.dk or by calling 71 99 24 66. Our phone hours are 10:00 a.m.–12:30 p.m. on weekdays.
DAMAGED PACKAGE DURING SHIPPING
If you notice that the package shows visible signs of damage, we recommend that you refuse to accept it; it will then be returned to us for a refund.
If you have nevertheless received an item damaged in transit, it is very important that you immediately document the extent of the damage so that we can file a claim with the shipping company.
In this regard, we need the following:
- Photos of the outer packaging
- Photos of damage to the item
- Photos of the entire item
- Photo of the shipping label
RIGHT TO FILE A CLAIM
When you shop with us as a consumer, the rules of the Sale of Goods Act apply to the purchase of goods.
A 2-year warranty is provided in accordance with the Sale of Goods Act. Our warranty covers defects in materials and/or workmanship.
This warranty does not cover defects or damage caused by improper use of the product.
You can file a complaint by using our complaint portal here.
Follow the steps in the portal, where we’ll ask you, among other things, to provide a description of the issue
as well as photos of the issue and the product. After that, customer service will review the complaint at
and contact you.
If you encounter any problems along the way, please contact us at kundeservice@bambustoej.dk.
What Does Not Constitute a Complaint
It is not considered a complaint if:
- The defect is due to improper use of the item (incorrect washing or care) or if you “get caught” on something—such as
—causing a run, a hole, a tear, or similar damage.
- defects resulting from normal wear and tear, or if the item has been subjected to a greater physical strain than such an item can reasonably be expected to withstand.
- The packaging has sustained some damage during shipping—unfortunately, this cannot be avoided.
- You will not receive the clothing in its original packaging—this is because other customers did not take proper care of the packaging when they received it, tried on the clothing, and
sent it back. We have therefore had to repackage the clothing in new plastic packaging.
In some cases, we’ll need you to send the item to us, but first, please email a photo of the item along with a description of the defect to kundeservice@bambustoej.dk. Once we receive the photo, we’ll review the claim and determine whether we need the item shipped to us. If the item needs to be shipped to us, we’ll send you a shipping label via email.
Returns on Socks
The lifespan of socks varies greatly, as many different factors come into play, but on average, a pair of socks should last at least 4 months.
Thinning of socks is not considered a hole, but refers to a condition in which the socks become thinner and less durable over time. This is due to repeated use and washing, which can lead to holes but has not yet resulted in a hole. Read more about care and maintenance here.
HOW DO I EXCHANGE FOR A DIFFERENT SIZE?
To exchange an item, use our return portal here.
Follow the necessary steps in the portal and choose whether you want to return an item or exchange it for a different size.
We offer size exchanges for 39 kr. It costs 39 kr. to return an item or order.
Orders in Denmark can be returned via GLS using a QR code or a print-at-home label.
RETURN POLICY
You have a 100-day return policy. It costs 39 kr. to return an order through our returns portal, and you are liable for any damage that occurs during shipping, so be sure to pack your items securely.
To return or exchange an item or package, use our return portal at
here.
Follow the necessary steps in the portal and choose whether you want to return an item or
exchange it for a different size.
It costs 39 kr. to return an item or order. We also offer size exchanges for 39 kr.
If you encounter any problems along the way, please contact us at kundeservice@bambustoej.dk.
If you choose to refuse delivery of your package, the return shipping cost will be
deducted from your order refund.
Here's what you need to know about returns
- You may break the seal to try on the clothing (underwear must be tried on over your own underwear)
- You may try on the clothing, but you may not use it—that is, you may try on the clothing just as you would in a store—some packages of socks are held together with strips, be careful when cutting these open so you don’t cut into the sock, otherwise you won’t be able to return the item
- Please ensure that the items are in their original, undamaged packaging. The packaging may have sustained some minor damage during shipping, which is perfectly fine, but we ask that you not use it as shipping packaging—always make sure to pack your return items securely.
- Always wrap your items in something else before shipping them
- If you have purchased an item that comes in a box containing multiple parts (e.g., a 2-pack, 5-pack, or similar), you cannot return only part of the contents—if you want a refund, all items in the box must be returned
- For example, if you received a volume discount and return only one item, you will not receive a 100% refund for that item. This is because the volume discount you originally received no longer applies to the item(s) you are keeping, which will therefore be charged at full price.
PLEASE NOTE! You will not be refunded the shipping costs if you cancel part of your order.
IMPAIRMENT
You are only liable for any decrease in the value of the item resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you can try out the item just as you would in a physical store.
If the item has been used beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a partial refund or no refund at all, depending on the item’s market value, and in certain cases, this may mean that you will only be reimbursed for the shipping costs.
To receive a full refund, you must do the same as you would in a physical store. You may try out the item, but you must not actually use it.
REFUND OF THE PURCHASE AMOUNT
If you change your mind about your purchase, you'll get your money back. If the item has lost value, we'll deduct the amount you're responsible for.
If you return all items in your order, we will refund all payments received from you, including shipping costs (however, this does not apply to additional
shipping costs in cases where you have chosen a delivery method other than the cheapest standard delivery option we offer), no later than 14 days from the day we receive your notice that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
Please note that it may take up to 10 business days to process your return, starting from the time it was dropped off at the package drop-off location.
We may withhold payment until we have received the item, unless you provide us with proof that you have returned it.
Options for Filing a Complaint – Overview and Links:
If you, as a consumer, wish to file a complaint about your purchase, please contact us at kundeservice@bambustoej.dk
If we are unable to find a solution, you can submit a complaint to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution, Consumer Complaints Assessment Team, Nævnenes Hus – Toldboden 2 – 8800 Viborg
Link:https://naevneneshus.dk/
To file a complaint, the item or service you wish to complain about must have cost at least 1,110 kr. and no more than 100,000 kr. However, for complaints regarding clothing and shoes,
the price must have been at least 720 kr. There is a fee to have the complaint processed.
If you are a consumer residing in another EU country, you can file your complaint through the European Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please include our email address: hello@bambustoej.dk
When you shop at an e-mærket-certified online store, you can have your case handled by e-mærket free of charge—regardless of the amount involved. Read more here.
PRICERUNNER
As a PriceRunner member, your purchase is covered for up to 50,000 kroner should any issues arise in connection with your purchase. The purchase guarantee is free for
you as a consumer and applies to all purchases when you shop with us.
Even if you are not already a member of PriceRunner and arrived at our website through them, your purchase may still be covered by the Purchase Guarantee.
All you need to do is sign up within one hour of your purchase. Membership is free and takes less than three minutes!Become a free member of
on PriceRunner
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you personally. With the Purchase Guarantee, you’ll receive
compensation if an item is damaged, if an item is missing upon delivery, if the item is not delivered, or if the item is incorrect or defective.
You will only be compensated for the direct financial loss you have suffered, as well as purchase costs and shipping expenses. The Purchase Guarantee does not, therefore, cover compensation for other direct or indirect costs, loss of value, or lost income.
Visit PriceRunner to view a list of excluded categories and the full terms and conditions of the Purchase Guarantee.
The Purchase Guarantee is designed to give online shoppers greater peace of mind. We are pleased to be one of the select stores covered by the guarantee. On the PriceRunner website, these stores are marked with the Purchase Guarantee symbol next to their name.
PRIVACY POLICY
We need the following information when you shop with us: Name, address, phone number, and email address.
We collect and share the personal information necessary to deliver the product to you.
Personal data is recorded by Copenhagen Bamboo ApS and retained for five years, after which the data is deleted. We also collaborate with a number of other companies that store and process data. These companies process information solely on our behalf and are not permitted to use it for their own purposes.
We only work with data processors in the EU or in countries that can provide adequate protection for your information. The data controller for bambustøj.dk is Copenhagen Bamboo ApS.
You have the right to know what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are required to delete your personal data if you request it. This may be the case, for example, if your data is no longer necessary for the purpose for which we needed it.
You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kundeservice@bambustoej.d
Standard Withdrawal Form
(This form should be completed and returned only if you are exercising your right of withdrawal
)
To:
Copenhagen Bamboo
CO/System Transport A/S
Kumlehusvej 1
DK-4000 Roskilde
Email: kundeservice@bambustoej.dk
I hereby notify you that I wish to exercise my right of withdrawal
in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________
Received on:
_______________________________
Consumer's name:
______________________________________________________________________
Consumer's address:
___________________________________________________________________
Consumer's signature:
_________________________________________ Date:
_________________
(only if
the contents of the form are provided on paper)
The Terms and Conditions were last updated on February 17, 2026
