Delivery

When you order from bambustøj.dk, your order will be shipped within 24 hours. We strive to ship all orders placed before 12 noon the same day.

We ship over 98% of all orders the same day and can therefore meet a delivery time of 1-2 business days. If you have not received your items within 3-5 business days, please contact us, as this indicates that there has been an error or delay in the mail, and the sooner we are notified, the faster we can investigate and resolve the problem.

DELIVERY OPTIONS AND PRICES:

SHIPPING RATES

DAO
DAO Pakkeshop – DKK 0.00 for orders over DKK 499.
DKK 39.00 for orders under DKK 499.
DAO – Delivery to private address 49 kr.

GLS
GLS Parcel Shop – Pick up at parcel shop 49 kr.
GLS – Delivery to private and business addresses 59 kr.

We only deliver within Denmark. If you would like us to deliver outside Denmark, please contact us at kundeservice@bambustoej.dk.

Returns from Denmark cost DKK 39 when using the enclosed return label. The price will be deducted from your return amount.

UNCOLLECTED PACKAGES

When your package is delivered to a parcel shop, you have 7 calendar days to pick up the package before it is sent back to us. When we receive your undelivered package, we will try to contact you to find out if it is a cancellation. If we cannot get in touch, we reserve the right to cancel the order and return the payment for the goods to your account. It costs DKK 39 to return your package with the enclosed return label. If you still want the goods, please place a new order.

NOT HOME TO COLLECT YOUR PACKAGE

It is not possible to postpone the delivery of orders. If you are not at home to receive/collect packages and the package is returned undelivered, you will be charged the price.
for the actual return freight as well as freight for any new shipment if you want the package resent.

We encourage you to only shop in the webshop when you are sure that you will be home to receive the package, or can have someone pick up the package for you.