How to cancel before the parcel is sent
Short answer: Write to the shop straight away and give the order number. If the parcel has not been packed yet, they can usually cancel it without any trouble. The sooner you get in touch the better your chances, so write before you do anything else.
Write straight away
The faster you write, the better your chances. Most shops pack orders within a few hours on weekdays, so minutes count. Open your order confirmation, find the contact details and write at once instead of waiting until tomorrow. One quick short message beats a perfectly worded one that arrives too late.
What the message should say
Give the order number, your name and the email address the order was placed with. State clearly that you want to cancel the whole order and would like a confirmation. Keep the message short and polite. The fewer questions the shop has to ask, the faster it can stop the parcel in time.
If the parcel has already shipped
Then use your right of return instead. Accept the parcel, open it carefully and send it back within the deadline. If the item is unused, this is usually straightforward. Check the shop's terms for the exact deadline and procedure. Browse bamboo clothing for men to find something that suits you better.
What happens to the money
When an order is cancelled, the amount goes back to the same card you paid with. You need do nothing except wait for the shop to process it. Your bank's handling time comes on top, so it can take a few days before you see the money again. Keep the cancellation confirmation in case doubts arise.
Do not wait and see
It is tempting to hope the order has not been packed yet and wait a little. But it is exactly that waiting that lets the parcel leave the warehouse. If in doubt, write too early rather than too late. You can always write again if you change your mind once more.
Check your order confirmation
The order confirmation usually holds the order number, the contact email and a link to the shop's terms. Read the terms while you wait for a reply. Then you know what you are entitled to and what to expect from the shop. If you cannot find the confirmation, check your spam folder, where it often ends up.
If you still need something
Perhaps the whole order is not the problem, only a single item. Say so clearly, so the shop knows whether you want to cancel everything or only part of it. If you need something else instead, consider another model, for example a bamboo jogging suit for men, and order it once the matter is settled.
Avoid the regret next time
Most cancellations come from haste or the wrong size. Measure yourself, compare with the size chart and let the basket sit for a day before you pay. It takes only a few minutes and spares you both a cancellation and a return. Choose something versatile, such as bamboo training clothes for women.
When the parcel arrives anyway
If the parcel arrives before you have a reply, do not refuse it. Accept it, open it carefully and leave the item in its packaging. Send it back within the deadline and keep the postage receipt. That way you are well placed if a dispute arises over when the goods came back.
Frequently asked questions
How long does the refund take
The shop sends the amount back, and the bank typically needs a few more days. The exact time depends on the shop and your bank, so write to the shop if it takes very long.
Can you refuse to accept the parcel
It can slow the case down. Accept it instead, open it carefully and send it back within the deadline. That gives you clear documentation of the whole process if doubts arise.
Do you pay return postage when cancelling
No, if the order is cancelled before dispatch, because nothing has been sent yet. Once the parcel has shipped, the shop's return terms apply, so check them.
You can find the full range at Bamboo-Clothing.com.
