What to do if an item has a fault

Short answer: Contact the shop with photos of the fault and the order number. A manufacturing fault is different from ordinary wear, and the two are handled differently.

Photos make the case faster

A clear picture of the fault saves several messages back and forth. See bamboo clothing for women.

A fault is not the same as wear

A seam that opens after three weeks is a fault. A worn through fabric after three years is not. See bamboo t-shirts for women.

The order number is the key

With the order number the shop can see what you bought and when. See bamboo underwear for women.

Do not wash the garment first

Washing can remove traces of the fault. Contact the shop before you wash. See bamboo socks for women.

Frequently asked questions

What do you do about a fault on an item?

Contact the shop with the order number and a clear photo of the fault.

What counts as a manufacturing fault?

Something that goes wrong before normal lifespan, such as a seam opening or a hole with no external cause.

Should you wash the garment first?

No. Washing can remove traces of the fault. Contact the shop before you do anything.