Customer service
Write to customer service
We answer emails on weekdays between 9.00 and 13.00.
support@bamboo-clothing.com
Give us a call
Feel free to call us on weekdays between 10:00 a.m. and 12:30 p.m.—except on Thursdays.
+45 71 99 24 66
Frequently asked questions
Answers to most questions about returns, exchanges, complaints, delivery and payment.
Collaboration
If you would like to contact us regarding a potential partnership, please send an email to hello@bambustoej.dk
Please do not contact our customer service department.
Returns, exchanges and complaints
Return your order
Changed your mind? You have a full 100-day return period. Create your return here and receive a shipping label. The return cost is shown in the portal.
Exchange your order
Doesn't the size fit? Easily exchange for another size via the portal. You receive a shipping label to send the item back; the cost is shown in the portal.
File a complaint
Has an item broken or does it have a defect? File a complaint here with a description and photos. We cover the shipping, and there is a 2-year right of complaint on manufacturing and material defects.
Cancel your order
Changed your mind? Cancel your order here – quickly and without logging in. If the order hasn't been shipped yet, we'll refund it; if it has already been shipped, we'll convert it into a return.
