How returned goods are checked
Short answer: The item is unpacked, matched to the order, checked for wear and damage, and smelled. If everything fits, it gets a new label and goes back into stock. It takes time because every item is checked on its own.
First the item is identified
The shop checks that it is the item named on the return form, and that size and colour match what was sent. The easiest way is to compare the label with the order. If something else comes back, the case has to be sorted out first.
Then the condition is judged
The check looks for signs of wear, hair, make-up, smell and missing labels. The item is held up to the light so small stains and pulled threads are not missed. If all is well, it moves to the next step. See bamboo pants for women in several models.
Smell counts too
Perfume, smoke and sweat sit in the fibres and do not disappear with airing. So every item is smelled, even if it looks clean. An item with a smell cannot be sold as new and is sorted out, however neat it otherwise looks.
Labels and packaging are checked
The label with size, composition and care instructions must stay on. It holds what the next customer needs to read. If the label is missing it has to be replaced, which is not always possible. The packaging is checked too, to see if it is intact and can be reused.
Size and colour are matched to the order
Sometimes a different size comes back than was ordered, or the item was mixed up with another from the same order. So the shop checks that everything matches before the refund is processed. That prevents mistakes for the shop and for you as the customer.
Finally it is repacked
If the item can be sold again, it is folded, given a new bag and put away. The next customer can then receive it as new. See bamboo clothing for women and bestsellers for women to browse the range.
If the item cannot be sold again
If the item is worn or damaged it cannot go back at full price. The shop then decides whether to sell it as second quality, give it away or send it for recycling. What the customer gets as a refund depends on its condition and the shop's terms.
How long it takes
The check takes from a few days to a couple of weeks, depending on how many returns are in the queue. In busy periods, such as after holidays and sales, there are more parcels to get through. The refund is often processed only once the check is done and the item approved.
How to help the check
Try the item indoors, without perfume and make-up, and leave the labels on. Pack it neatly and include the return form. Do not wash it before returning, since a washed item counts as worn. That keeps the check short and avoids questions.
Frequently asked questions
What if the label has been cut off
Many shops then refuse the return or refund only in part, because the next customer cannot see the composition and care instructions. Check the terms before you cut anything off or remove it.
Should I wash the item before returning it
No. A washed item counts as worn. If you tried it indoors without perfume and make-up, it is as good as new as long as the labels stay on. Leave it as it is.
How long does the check take
From a few days to a couple of weeks, depending on how many returns are in the queue. Ask the shop when to expect your refund, and keep your receipt meanwhile.
You can find the full range at Bamboo-Clothing.com.
