How to try clothes at home without losing the right of return

Short answer: Try clothes on indoors, leave the tags attached and keep the packaging until you are sure. Underwear should always be tried on over your own underwear, so it can still be returned afterwards.

Tags need to stay attached

An item without tags cannot be returned, no matter how briefly you wore it. Only cut the tag off once you have made a final decision. See bamboo clothing for women for models that fit, without risking your right to return.

Try underwear the right way

Underwear should be tried on over your own underwear for hygiene reasons. That way the item can still be returned afterwards if the fit is not right. See bamboo panties for our range, and stick to this approach every time you try something new.

Try items indoors

Do not go outside in an item before deciding to keep it. Dirt on the sole of a sock or on a hem can make the item unfit to return. See bamboo socks for women to test the fit indoors on a clean floor.

Keep the packaging until you are sure

Set the bag, paper and receipt aside instead of throwing them out right away. If the item needs to go back, having the original packaging makes it faster, and you avoid hunting for a substitute at the last minute.

Dirt makes an item unfit to return

A stain, a hair or a trace of perfume can be enough for a return to be refused. Try the item somewhere without pets and after showering, so it stays in the same condition as when it was unpacked.

Try several sizes if unsure

If you are between two sizes, it can help to try both at once rather than ordering them separately. You see the difference straight away, instead of waiting for a new shipment to compare them.

Check the item in daylight

Artificial light can change how a colour looks, so try the item by a window before deciding. This matters most for dark colours such as black and navy, where differences are hard to see under yellow indoor light.

Note down what did not fit

If a model does not fit, note whether it was the length, the waist or the sleeves before sending it back. That makes it easier to pick the right size next time, instead of guessing again on a new order.

How to pack the return

Put the item back in its original packaging with tags and receipt, and follow the guide that came with the order. A return packed correctly is handled faster, and you avoid unnecessary questions from customer service along the way.