service
Paying in an online shop and what to look for
Short answer: Check that the address starts with https, that there is a visible contact page, and that payment goes t...
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Is a newsletter worth the bother
Short answer: It is, if you buy basics a couple of times a year. Then you hear when what you use is reduced, instead ...
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How to read reviews when you are unsure about size
Short answer: Look for reviews that mention measurements or a normal size. Comments saying something runs large or sm...
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Can two orders be sent together
Short answer: Only if the first has not been packed yet. Once an order has gone to packing, it cannot be merged with ...
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When your parcel arrives and what can delay it
Short answer: Orders are packed on weekdays and the carrier collects once a day. Weekends and public holidays do not ...
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The questions worth asking before you order
Short answer: Ask about fit, material and whether the item comes in several colours. It takes five minutes and saves ...
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How to try clothes at home without losing the right of return
Short answer: Try them on indoors, keep the tags attached and save the packaging until you are sure. Underwear should...
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When the item you want is sold out
Short answer: Sold out items sometimes come back and sometimes do not. Look at a comparable style in the same categor...
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A gift card when you do not know the size
Short answer: A gift card solves the problem that most often ruins a clothing gift, namely size. The recipient choose...
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How to exchange for a different size
Short answer: Register a return in the returns portal and place a new order for the right size. That is faster than w...
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What happens if a parcel is not collected
Short answer: A parcel waits at the pick up point for several calendar days. After that it is returned, and the retur...
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Size guides vary between brands
Short answer: Two brands can use the same letter and mean different things. Always use the guide on the style you are...
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