service
Paying in an online shop and what to look for
Short answer: Check that the address starts with https, that there is a visible contact page, and that payment runs t...
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Is a newsletter worth the bother
Short answer: It is, if you buy basics a couple of times a year. You get notified when what you use is on offer, inst...
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How to read reviews when you are unsure about size
Short answer: Look for reviews that mention concrete measurements or normal size. Comments saying something runs larg...
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Can two orders be sent together
Short answer: Only if the first order has not been packed yet. Once an order has been sent for packing, it cannot be ...
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When your parcel arrives and what can delay it
Short answer: Orders are packed on weekdays, and the carrier collects once a day. Weekends and public holidays do not...
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The questions worth asking before you order
Short answer: Ask about fit, material and whether the item comes in several colours before you order. It takes five m...
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How to try clothes at home without losing the right of return
Short answer: Try clothes on indoors, leave the tags attached and keep the packaging until you are sure. Underwear sh...
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When the item you want is sold out
Short answer: Sold out items sometimes come back and sometimes do not. Instead of waiting without knowing, you can lo...
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A gift card when you do not know the size
Short answer: A gift card solves the problem that most often ruins a clothing gift, namely the size. The recipient ch...
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How to exchange for a different size
Short answer: Create a return in the returns portal and place a new order in the right size straight away. That is fa...
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What happens if a parcel is not collected
Short answer: A parcel delivered to a pickup point can be collected for seven calendar days from when it arrives. Aft...
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Size guides vary between brands
Short answer: Two brands can use the same letter and mean something different. Always use the guide for the exact mod...
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