service
What to do if an item is faulty
Short answer: Contact us with photos of the fault and the order number. A fault in the item is a complaint and is han...
Read more
What to do if the size is wrong
Short answer: Try the item on without removing the labels, and register an exchange if it does not fit. That is faste...
Read more
Returns step by step and what has to be met
Short answer: The item has to be unused and in original condition. You register the return and send the parcel back, ...
Read more
How delivery to a parcel shop works
Short answer: The parcel is sent to the parcel shop you choose when ordering. You are notified when it is ready, and ...
Read more
A gift card or a concrete gift and what works
Short answer: A gift card removes all risk of getting it wrong, but it requires the recipient to act themselves. A co...
Read more
What to check before you order
Short answer: Check three things: that the size matches the chart of the brand, that the fibre content is what you wa...
Read more
How to find your way around the collections
Short answer: The shop is organised in two ways: by product type and by brand. If you are looking for a particular mo...
Read more
Why an item can be sold out in your size
Short answer: The best-selling sizes sell out first. That does not mean the item is discontinued, but that this parti...
Read more
How to read a product page
Short answer: Three things decide whether the item suits you: the material composition, the size chart and what the i...
Read more
How to find the size guide for the item you are looking at
Short answer: Each brand has its own chart, because sizes are not the same across brands. Find the chart for the bran...
Read more
How to reach customer service
Short answer: Write to customer service with your order number and a short description of what it is about. Then the ...
Read more
How to find your order again
Short answer: The order confirmation is emailed straight away. If you cannot find it, check the spam folder and searc...
Read more
