service
What to do if an item is faulty
Short answer: Contact us with photos of the fault and your order number. A fault with the item is a claim and is hand...
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What to do if the size is wrong
Short answer: Try the item on without removing the tags, and register an exchange if it does not fit. This is usually...
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Returns step by step and what has to be met
Short answer: The item must be unused and in its original condition. You register the return, send the parcel back, a...
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How delivery to a parcel shop works
Short answer: The parcel is sent to the parcel shop you choose at checkout. You get a message once it is ready for pi...
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A gift card or a concrete gift and what works
Short answer: A gift card removes all risk of getting it wrong, but it requires the recipient to actually take action...
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What to check before you order
Short answer: Check three things before you order: that the size matches the brand's table, that the fibre content is...
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How to find your way around the collections
Short answer: The shop is organised in two ways: by product type and by brand. If you are looking for a certain kind ...
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Why an item can be sold out in your size
Short answer: The best selling sizes sell out first. That does not mean the item has been discontinued, only that thi...
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How to read a product page
Short answer: Three things decide whether an item suits you: the material composition, the size chart and what the it...
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How to find the size guide for the item you are looking at
Short answer: Each brand has its own size chart, because sizes are not the same across brands. Find the chart for tha...
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How to reach customer service
Short answer: Write to customer service with your order number and a short description of what it is about. The case ...
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How to find your order again
Short answer: The order confirmation is sent by email straight away. If you cannot find it, check your spam folder an...
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