How delivery to a parcel shop works

Short answer: The parcel is sent to the parcel shop you choose at checkout. You get a message once it is ready for pickup, and it stays there for a number of days before being sent back to us.

You choose the shop

At checkout you choose yourself which parcel shop the package should go to. Usually it is the closest one to your address, but you can pick a different one if it fits better into your daily routine or your way home from work.

A message when it is ready

You get a message, usually by text or email, once the parcel can be picked up. The message includes the code or number you need at the shop, so you do not have to search for details at the counter.

The pickup deadline

The parcel stays ready for a number of days after you get the message. If it is not picked up before the deadline, it is sent back to us automatically. The current terms for how long you have are always in the terms and conditions.

Shipping price by order size

Shipping to the parcel shop usually depends on how large the order is, and whether it passes a threshold for free shipping. The current rates and thresholds are always kept updated on the delivery page, so you know exactly what you pay.

If something goes wrong

If the parcel is delayed, or has not shown up at the shop after several days, get in touch with us. We can track the parcel and find out where it ended up, or send a new one if it was lost along the way.

Choose your parcel shop wisely

Think about where you actually go during a normal week, not just where you live. A parcel shop near work can be more practical than one near home, if you pass it anyway on your way back each day.

Opening hours vary

Parcel shops have different opening hours depending on which store they sit inside. Some stay open late, others close early on weekends. It is worth checking before you choose, especially if you can only pick up outside normal working hours.

Can you change your mind

If you picked the wrong parcel shop, it can sometimes still be changed before the parcel is shipped. Contact us as soon as possible if you regret the choice, so we can check whether it can be corrected before it leaves the warehouse.

Questions along the way

If you have questions while the parcel is on its way, you can always find answers in the frequently asked questions, or write to us directly if your question is specific to your order and not covered by the general answers.