service
When there is a fault with an item
Short answer: A fault is something that was wrong from the start, not ordinary wear. Contact customer service with a ...
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What to know about our size guides
Short answer: Each brand has its own size guide, because the measurements are not the same from one brand to another....
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What happens to an item you return
Short answer: The item is thoroughly checked once it reaches the warehouse. If it is unworn and in original condition...
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What to do before you return something
Short answer: Check that the tags are still attached, that the item is unworn, and that you have the order number rea...
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How to create a profile and why
Short answer: With a profile you can see your previous orders, save your address and find order numbers without searc...
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What the packaging consists of
Short answer: The parcel is chosen so items arrive undamaged and with as little material as possible. The details abo...
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How to contact us if something is wrong
Short answer: Write to us with the order number and a short description. If it concerns an item, send a photo straigh...
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What to know about VAT and prices in the shop
Short answer: Prices in the store include VAT for private customers. The amount shown on the product page is the amou...
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What to know about prices and sales
Short answer: The price on the product page is the price that applies. If an item is on sale, that is shown clearly o...
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What to do if the parcel has not arrived
Short answer: Check the tracking and your confirmation email first. If the parcel is marked as delivered but has not ...
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What to know before you order for the first time
Short answer: Check the size chart in centimeters, look at the shipping terms, and buy one piece of a new style befor...
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How to find your order number
Short answer: The order number is in the confirmation email you received when you ordered. It is also on the invoice ...
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