service
When there is a fault with an item
Short answer: A fault is something that was wrong from the start, not ordinary wear. Contact customer service with a ...
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What to know about our size guides
Short answer: Each brand has its own size guide, because the measurements are not the same. Use the guide belonging t...
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What happens to an item you return
Short answer: The item is checked when it comes back. If it is unused and in original condition, the amount is refund...
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What to do before you return something
Short answer: Check that the labels are still on, that the item is unused and that you have the order number. Registe...
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How to create a profile and why
Short answer: With a profile you can see your previous orders, save your address and find order numbers without searc...
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What the packaging consists of
Short answer: The parcel is chosen so the items arrive undamaged and with as little material as possible. The details...
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How to contact us if something is wrong
Short answer: Write to us with the order number and a short description. If it concerns an item, do send a photo stra...
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What to know about VAT and prices in the shop
Short answer: Prices in the shop include VAT for private customers. The amount you see on the product page is the amo...
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What to know about prices and sales
Short answer: The price on the product page is the applicable price. If an item is on sale, that is clearly stated, a...
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What to do if the parcel has not arrived
Short answer: First check the tracking and your confirmation email. If the parcel is registered as delivered but has ...
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What to know before you order for the first time
Short answer: Check the size chart in centimetres, look at the shipping terms, and buy one piece of a new model befor...
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How to find your order number
Short answer: The order number is in the confirmation email you received when you ordered. It is also on the invoice ...
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