How to contact us if something is wrong

Short answer: Write to us with the order number and a short description. If it concerns an item, do send a photo straight away, and it will go faster.

The order number first

With the order number we can find your order straight away. It is in the confirmation email and on the invoice. See contact.

Photos for faults

If something is wrong with an item, send a photo of the fault and of the label in the item. See return, exchange or cancel.

A short description

Write what is wrong and what you would like to happen. That saves a round of back and forth, and then we can usually resolve the case in the first reply.

Check the common questions

Many questions are already answered. See frequently asked questions.

The terms

The framework for returns and complaints is in the terms and conditions.

Frequently asked questions

What should I include when I write?

The order number and a short description of what is wrong.

Should I send photos?

For a fault in an item, yes. A photo of the fault and of the label makes the case faster.

Where do I find answers to common questions?

On the frequently asked questions page.