What happens to an item you return
Short answer: The item is thoroughly checked once it reaches the warehouse. If it is unworn and in original condition, the amount is refunded and the item is sold to another customer. If it is worn, it is sent back to you instead.
The check at the warehouse
Every returned item is checked for signs of wear, smell, and whether the tags are still attached, before it can be approved for a refund. The check only takes a short time per item, but it is thorough, since the item must be resold without a new customer noticing it was returned. See return, exchange or cancel.
What triggers a refund
If everything checks out, the amount is refunded to the payment method you originally used at purchase. This happens automatically once the item is registered as approved, and you do not need to do anything else beyond sending the item back within the deadline. See terms and conditions for the exact terms.
If the item is worn
If the item is worn, missing its tags, or smells of perfume and sweat, it cannot be taken back because it cannot be resold. In that case the item is sent back to the address the order originally came from, instead of being refunded.
Back into stock
An unworn item that passes the check goes back into stock and becomes available to other customers again. That is exactly why the requirements around tags and original condition exist, since without them the item could not be resold and the whole return system would cost far more. See bamboo underwear for men.
How long it takes
Processing time depends on how many returns are in the system at once, and on how quickly the parcel reaches the warehouse. You automatically get a message once the item has been received, and again once the refund is completed, so you always know where your return stands.
Partial return of an order
If an order has several items, each one is handled separately during the check. You can therefore get some items refunded while another is sent back to you, if that one does not meet the conditions for being taken back.
The condition of the packaging
The packaging the item arrived in does not factor into whether the item can be returned, as long as the item itself is unworn and still has its tags. It is the fabric, not the bag or the box, that gets assessed during the check.
If you change your mind along the way
If you have sent an item back but change your mind, you cannot stop the parcel along the way. You will instead need to wait for the return to be processed and then order the item again if it is still in stock, or contact customer service about the options. See frequently asked questions.
Confirmation of the processing
Once your return has been processed, the change also shows on your account if you were logged in when you shopped. There you can follow the status without having to ask, and see whether the item was refunded or sent back to you.
Frequently asked questions
What happens to my returned item?
It is checked for signs of wear and tags. If everything checks out, the amount is refunded and the item goes back into stock.
What if the item is worn?
Then we cannot take it back because it cannot be resold, and it is sent back to you instead of being refunded.
When do I get my money?
Once the item has been received and checked. The amount goes automatically to the payment method you originally used at purchase.
You can find the full range at Bamboo-Clothing.com.
