How to find your order number
Short answer: The order number is in the confirmation email you received when you ordered. It is also on the invoice in the parcel and in your profile, if you have created one.
In the confirmation email
The confirmation is sent right after the order is completed. Search for the shop's name in your inbox, and check your spam filter too, if it does not show up in your regular inbox within a few minutes of ordering.
On the invoice
The invoice that came with the parcel has the order number printed at the top, usually in bold type that is easy to spot. This is the fastest route if you already have the parcel in front of you and need the number right now.
In your profile
If you have created a profile with us, all your past orders sit there together, ready to look up whenever you need them. See profile to log in and find your previous orders.
If you cannot find it
If you cannot find either the email or the invoice, contact us with the email address or phone number you used to order, and we will find the order for you without any trouble. See contact for the various ways to reach us.
Why it is needed
The order number lets us find your order right away instead of searching broadly through the system by name or address. It saves time for both you and us, especially when the matter needs to be resolved quickly. See return, exchange or cancel.
Save it somewhere you will remember
It can be worth noting the order number somewhere you can easily find again, such as a note on your phone, if you expect to contact us later about the order for any reason.
What if you ordered as a guest
If you ordered without creating a profile, the order number is still in the confirmation email as usual. You can always create a profile afterwards and have your future orders gathered in one place from then on.
Multiple orders on the same email
If you have ordered more than once, it can help to check the date in the email subject line, so you are sure to use the number from the right order and avoid any confusion.
Questions about your order
If you have other questions about your order in general, you can find answers in the frequently asked questions, where the most common situations around ordering and delivery are gathered in one place.
Frequently asked questions
Where do I find my order number?
In the confirmation email, on the invoice that came with the parcel, or in your profile if you have created one with us.
What if I have not received a confirmation?
Check the spam filter first. Contact us if it is not there either, so we can help you find the order.
Can you find my order without the number?
Yes, if you provide the email address or phone number you originally ordered with, we can usually find it quickly.
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