What to know before you order for the first time

Short answer: Check the size chart in centimeters, look at the shipping terms, and buy one piece of a new style before you buy several of the same one.

Size first

Measure a piece you already own and compare the numbers with the chart, instead of going by the size you usually wear from other brands. That is far more reliable, because sizing varies between brands and styles. See guide to briefs and underwear.

How to measure correctly

Lay the fabric flat and measure with a soft tape measure rather than a ruler, which does not follow the shape of the fabric. Measure in centimeters, and compare each individual number on its own with the chart, not just the general size label.

Shipping and delivery

The shipping price usually depends on the total size and weight of the order, and you can typically choose between home delivery and a nearby pickup point. See delivery for the exact terms and delivery times that apply to your order.

Buy one of each first

If you are trying a new brand or a new cut for the first time, buy just one piece first instead of several identical ones at once. See bamboo underwear for women for an example of a style you could start with.

Why starting small pays off

If the piece fits, you can confidently order more of the same style and size. If it does not fit, you only have one piece to return or exchange, instead of ending up with five pieces in a size that did not work.

Returns if it does not fit

The item can generally be returned if it is unused and the tags are still attached. See return, exchange or cancel for the full process, including how long you have to send the item back.

Care from the start

Wash at 40 degrees and skip fabric softener from the very first wash, so the fabric keeps its qualities as well as possible from the beginning. See washing and care for more concrete advice on washing, drying and storage.

Why the early choice matters

Habits from the very first wash set the tone for the fabric's whole lifespan, because the state of the finish and the fibers at the start affects how they later respond to both washing and everyday wear over time.

Frequently asked questions

What should I check before my first order?

The size chart in centimeters and the shipping terms for your address. Both vary between brands and stores, so check them again each time you shop somewhere new.