What to know before you order for the first time

Short answer: Check the size chart in centimetres, look at the shipping terms, and buy one piece of a new model before you buy several.

Size first

Measure a piece you already own and compare with the chart. That is more reliable than your usual size. See guide to briefs and underwear.

Shipping and delivery

The shipping price depends on the size of the order, and you choose the parcel shop yourself. See delivery.

Buy one of each

If you are trying a new brand or cut, buy one piece first. If it fits, you can top up with several of the same model. If it does not, you only have one piece to return rather than five. See bamboo underwear for women.

Return if it does not fit

The item can be returned if it is unused and the labels are still on. See return, exchange or cancel.

Care from the start

40 degrees and no fabric softener from the first wash. See washing and care.

Frequently asked questions

What should I check before my first order?

The size chart in centimetres and the shipping terms.

Should I buy several of the same model?

Buy one first when you are trying a new brand. If it fits, you can top up.

Can I return it if it does not fit?

Yes, if the item is unused and the labels are still on.