How to find your order again

Short answer: The order confirmation is emailed straight away. If you cannot find it, check the spam folder and search your inbox for the name of the shop.

The order confirmation

It is sent automatically once the order goes through. It contains the order number you need for any enquiry.

Check spam

Automated emails often end up in spam the first time. Search your whole inbox for the name of the shop.

The dispatch email

When the parcel is sent, you receive a new email with tracking details.

For a return

You need the order number in the returns portal. See returns and exchanges.

Contact customer service

If you cannot find the order, contact customer service with the email address you ordered with. See frequently asked questions.

The terms

The full terms are in the terms and conditions.

See the range

See the whole range in bamboo clothing for women.

Keep the email

The order confirmation is the easiest route back to the order, and it contains everything customer service needs. Keep it until the item has been tried on and kept. See the terms and conditions.

Frequently asked questions

Where do I find my order number?

In the order confirmation, emailed straight away.

I have not received an email

Check the spam folder and search your inbox for the name of the shop.

What do I need for a return?

The order number and the email address you ordered with.