When the money for your order is taken
Short answer: The amount is only taken when the goods are dispatched. Until then it is reserved on the card but not withdrawn, so you do not pay for goods that are not yet on their way to you.
A reservation rather than a withdrawal
When you order, the amount is reserved on the card. The money is held on your account but has not been transferred to the shop. The withdrawal itself only happens at dispatch. The difference seems small, but it means you only pay for what has actually been packed and sent.
That is why you see two entries
In some online banks the reservation and the withdrawal are shown separately for a short period. It can look as if you have paid twice, but that is normal. The reservation disappears once the withdrawal is registered, leaving a single amount. How long that takes depends on your bank.
On partial dispatch
If the order is sent in several shipments, the amount can be taken accordingly. If one item is still on its way to the warehouse, the rest can be sent first, and only that part is withdrawn. That gives several smaller entries instead of one. The rules are in the terms and conditions.
On cancellation
If the order is cancelled before dispatch, the reservation is released again. The money never left your account, but it was held back, and it can take a few banking days before it is available again. That depends on your bank. If you cannot see it after a few days, ask your bank.
On a return
If you send an item back, the refund goes to the same payment method you used for the purchase. If you paid by card, the money goes back to the card. It can take a few banking days before the amount shows on your account. See how it works under returns and exchanges.
On a pre-order
If an item is on its way in, the amount is still only taken when the goods are actually dispatched. You do not pay in advance for an item that has not reached the warehouse. The reservation may sit on the card for a while as you wait. How dispatch works is described under delivery.
Check the order confirmation
If you are unsure about an amount, compare the entry in your bank with the order confirmation you received by email. It shows the total and the order number. If the figures match, all is well. If not, you have the order number ready when you write to customer service.
Questions about an entry
If you are unsure about an entry, contact customer service with the order number and a short description of what you see in your bank. Many questions about payment and delivery are also answered in advance, so it is worth looking there first. See the frequently asked questions.
What you can do yourself
Keep an eye out for the dispatch email. When it arrives, the goods have been sent, and the withdrawal follows shortly after. If no email arrives, the goods have probably not been sent yet, and the amount is only reserved. That way you can follow the order without having to ask.
See the range
Once you know how it works, there is little to worry about at payment. You order, the amount is reserved, and it is withdrawn when the parcel is sent. See the whole range in bamboo clothing for men, where each item has its own description and size chart.
Frequently asked questions
When is the amount withdrawn?
When the goods are dispatched, not when the order is placed. Until then the amount is only reserved on the card and is not yet a payment to the shop.
Why do I see two entries in my bank?
The reservation and the withdrawal can be shown separately for a short period. That is normal, and the reservation disappears once the withdrawal is registered.
How long does a refund take?
The refund goes to the same payment method you used, and it can take a few banking days before the amount shows on your account, depending on your bank.
You can find the full range at Bamboo-Clothing.com.
