How to reach customer service

Short answer: Write to customer service with your order number and a short description of what it is about. Then the matter can usually be settled in the first reply.

Have the order number ready

The order number is in the order confirmation and makes it possible to find your case straight away.

Describe it briefly

A short description of what has happened and what you would like saves a couple of emails back and forth.

Pictures help

If something is wrong with an item, attach a picture. That is faster than a description.

Returns and exchanges

If it is about a return, you can start it yourself in the portal. See returns and exchanges.

Delivery

If it is about a delayed parcel, check the tracking first. See delivery.

Many questions are already answered. See frequently asked questions.

The terms

The full terms are in the terms and conditions.

Frequently asked questions

What should I provide?

The order number and a short description of what it is about.

Can I start a return myself?

Yes. The returns portal handles it without you having to write.

Do pictures help?

Yes. If something is wrong with an item, a picture is faster than a description.