What to do if the size is wrong

Short answer: Try the item on without removing the labels, and register an exchange if it does not fit. That is faster than returning it and ordering again.

Try it on properly

Try the item on indoors over clean clothing and without removing the labels. Then it can be exchanged if it does not fit. See return, exchange or cancel.

Exchange rather than return

If you just need a different size, an exchange is usually faster than a return followed by a new order.

Check the chart first

Next time you can avoid the trip by measuring a piece that fits and comparing. See guide to briefs and underwear.

What you can read from it

If the waistband pulls, the size is too small. If the fabric folds, it is too large. See bamboo underwear for men.

Ask if in doubt

If you are unsure which size to exchange for, ask first. See frequently asked questions.

Frequently asked questions

Can I exchange for a different size?

Yes, if the item is unused and the labels are still on.

Is an exchange faster than a return?

Usually yes, because you avoid having to order again.

How do I avoid this next time?

Measure a piece that fits and compare with the size chart in centimetres.