What to do if the size is wrong
Short answer: Try the item on without removing the tags, and register an exchange if it does not fit. This is usually faster than returning it and ordering a new one from scratch.
Try it on properly
Try the item on indoors, over clean clothes, and without removing the tags, so you can still exchange it if it does not fit as expected. Stand in a normal posture when judging the fit, not right after getting up from a chair.
Exchange instead of return
If you simply need a different size, an exchange is usually faster than a return followed by a whole new order. You avoid paying twice and waiting for the refund of the first order to come through.
How to register the exchange
The process for an exchange follows the same steps as a regular return, just with a request for a different size instead of a refund. See the full guide at return, exchange or cancel.
Check the chart before ordering again
Next time you can skip the whole trip by measuring a piece of clothing that already fits well, and comparing the measurements to the size chart. See the guide to briefs and underwear for help reading the chart correctly.
What you can tell from your body
If the waistband digs in or leaves marks on your skin, the size is likely too small for you. If the fabric folds a lot or sits loose all the way round, it is probably too large. See bamboo underwear for men for the full range of sizes.
The fabric's own stretch
Bamboo fabric has a certain amount of stretch, so a size can behave a little differently than the same size in a stiffer material. Worth remembering if you are used to picking a fixed size across other brands.
Ask if you are unsure
If you are unsure which size to exchange for, ask us before you send the parcel. It saves an extra round trip if the new size also turns out to be wrong for you.
Keep the tags on until you are sure
As long as the tags are attached, you keep both exchange and return open as options. Only cut them off once you are fully certain the item fits and will stay in your wardrobe.
Common questions about sizing
If you have more questions about sizing in general, you can find answers in the frequently asked questions, where the most common situations around fit and exchange are gathered in one place.
Frequently asked questions
Can I exchange for a different size?
Yes, if the item is unused and the tags are still attached. The exchange follows the same process as a regular return.
Is an exchange faster than a return?
Usually yes, because you avoid ordering again and waiting for the refund of the first order.
How do I avoid this next time?
Measure a piece of clothing that fits and compare it to the size chart in centimetres, so you get it right the first time.
You can find the full range at Bamboo-Clothing.com.
