What to check before you order
Short answer: Check three things before you order: that the size matches the brand's table, that the fibre content is what you want, and that the order reaches the free delivery threshold if you want to avoid paying for shipping.
The size
Use the brand's own table rather than the size you usually buy. Brands cut to different measurements, so the same letter can fit differently. Measure your chest, waist and hips with a tape measure and compare with the table. If you fall between two sizes, think about how the garment should sit. See the size guide.
The material
Read the fibre content, especially if you have sensitive skin. It tells you whether the fabric is soft and smooth and whether there is elastane for stretch. Two items that look alike in a photo can be made from very different fibres. If you are unsure what the terms mean, see how to read a textile label.
The delivery threshold
If your order is just below the free delivery threshold, it can pay to add a pair of socks or an extra pair of underpants. You get something you will use anyway instead of paying for shipping. Check the threshold and the delivery options before you go to the checkout. You will find them under delivery.
The colour
Colours look different on different screens, especially pale, muted and dark shades. A colour that looks grey on your phone may appear more blue or brown in real life. If you are in doubt, neutral colours are the safest choice, because they go with most of what you already have in your wardrobe.
Multipacks
If you already know the model and size, a pack is usually the cheapest per piece. If you do not, buy a single piece first and try it before ordering a whole pack. That way you will not end up with several pieces that do not fit. Read more about underpants in multipacks.
The return terms
If you are unsure about the size, it is a good idea to know the return terms before you order. Then you know what to do if something does not fit. Leave the tags on until you are sure, and do not wash anything before you have decided. The terms are under returns and exchanges.
See the full range
Before you put the first item in your basket, it is worth looking through the full range. The same model may come in another colour, or there may be a version with longer legs or sleeves that suits your needs better. You can see the whole selection in bamboo clothing for women.
The delivery address
Check that the address and the chosen parcel shop are correct before you confirm the order. This is the mistake that is most costly and awkward to fix afterwards, because the parcel is already on its way. Pay attention to house number, floor and postcode. Read more about the options under delivery.
Your contact details
Your email address and phone number are used for the order confirmation and updates about the parcel. A typo means you will not hear when the parcel is ready for collection. Read them through once more before you press the button. It takes a few seconds and saves you a parcel left waiting.
Review the basket
Finally, it is worth reading the basket line by line. Check the quantity, size and colour of each item, so you have not ordered two of something you only needed one of. This is easy to miss if you changed size along the way. A quick look now saves you an exchange later.
Frequently asked questions
What is the most common reason for an exchange?
The size. Measure yourself and compare with the brand's own table before you order, instead of picking the size you usually buy from other brands.
Is it worth adding an item?
Yes, if the order is just below the free delivery threshold. Choose something you will use anyway, such as socks or an extra pair of underpants, so the money does not go on shipping.
What do I do if the address is wrong?
Check the address and parcel shop carefully before you confirm the order. If you spot the mistake afterwards, contact customer service as soon as possible so it can still be corrected.
You can find the full range at Bamboo-Clothing.com.
