How to exchange for a different size
Short answer: Create a return in the returns portal and place a new order in the right size straight away. That is faster than waiting for an exchange, because the item you want can sell out while the return is being processed.
A new order instead of an exchange
Placing a new order right away means you secure the right size while it is still in stock. The return of the wrong size then runs completely independently of the new order. See bamboo underwear for women.
Why an exchange takes longer
An exchange requires the wrong item to first reach the warehouse, get registered, and then have the new size shipped out. That can take over a week, while a new order is normally shipped within a couple of days.
Measure before you order again
Use the size chart on the product page instead of guessing the right size. Sizes vary between brands, so the same letter can fit completely differently from one brand to another. See JBS of Denmark.
How to read the size chart correctly
Measure yourself with a soft tape measure rather than comparing with clothes you already own, since an old garment may have stretched over time. Compare your own measurements directly with the numbers in the chart.
Keep the tags on until you are sure
The item must be unused and have the tags on to be returned. Only try it on indoors and avoid removing the price tag until you are completely sure the size fits.
Try it on over underwear or tights
Trying the item on over your own underwear instead of directly on the skin keeps it in a condition where it can still be returned, even if the size turns out to be wrong. See bamboo clothing for women.
How to create the return
Go into the returns portal, select the order the item belongs to, and state that you want to return it due to the wrong size. You then get a label and instructions for how to send the parcel back.
How long the refund takes
Once the return has been received and approved at the warehouse, it typically takes a few days before the amount is back on your account or card. The time depends on which bank or payment solution you used.
How to avoid needing an exchange
Check the size chart before you order for the first time, and save your measurements somewhere you can find them again. That saves you both waiting time and the risk of the item selling out along the way.
Frequently asked questions
What is the fastest way to exchange for another size?
Create a return in the returns portal and order the right size right away in a new order. That secures the size before it sells out.
Why is that faster than a regular exchange?
Because an exchange requires the wrong item to first be registered at the warehouse. A new order is normally shipped within a couple of days independently of the return.
Can you return underwear that has been tried on?
Yes, if it was tried on over your own underwear and still has the tags on. If it was tried on directly on the skin it cannot be returned for hygiene reasons.
You can find the full range at Bamboo-Clothing.com.
