What happens if a parcel is not collected

Short answer: A parcel waits at the pick up point for several calendar days. After that it is returned, and the return shipping is deducted from your refund.

The deadline at the pick up point

The deadline starts when the parcel arrives, not when you receive the message. If you are away, ask someone else to collect it. See bamboo clothing for women.

If it comes back to us

We contact you to ask whether you have changed your mind. If we cannot reach you, the order is cancelled and refunded minus the return shipping.

If you still want the items

A new order has to be placed. The parcel cannot be sent out again automatically. See bamboo clothing for men.

Frequently asked questions

How long does a parcel stay at the pick up point?

Several calendar days from arrival. After that it is returned to us.

Does it cost anything if the parcel is returned?

Yes, the return shipping is deducted from the amount refunded.

Can the parcel be sent out again?

Not automatically. If you want the items, please place a new order. See new arrivals.