What a return costs
Short answer: The return shipping, if the shop does not pay it, plus the time it takes to pack and drop off. It is rarely free, but it is cheaper than keeping something wrong. Count both when you weigh up whether a return is worth the trouble.
The two costs
Return shipping is the visible cost, if the shop does not pay it. The time to find packaging, print a label and drop off the parcel is the hidden one. Together it is usually less than the value of the item, which is why sending something wrong back is nearly always better than keeping it.
The return shipping
Who pays return shipping depends on the shop. Some pay it, others let the customer do so. Read the terms before you order, and check whether a label is in the parcel or whether you have to create one yourself. It is an easy detail to overlook until you are holding the parcel.
The hidden time
Time is not free. You have to pack the item properly, ideally in its original packaging, print or collect a label and get to a drop-off point. It does not take long, but with several items to return it adds up. Set time aside so you do not put it off until the deadline is almost gone.
When you should return it anyway
Send it back when the garment does not fit, when the fabric is not as expected, or when you ordered two sizes on purpose. A garment that is not worn costs its full price and gives nothing back. See bamboo clothing for men if you want to find another size or model.
How to reduce the number of returns
Measure a garment you already own that fits well, and compare it with the size chart before you order. It is the only method that really works. Know your own measurements so you do not have to guess. See bamboo clothing for women and bamboo underpants for men to compare sizes.
Underwear needs extra attention
Check the terms before you order underwear. Opened or worn items often cannot be returned for hygiene reasons, which makes it extra important to get the size right the first time. Read the size chart carefully, and do not remove packaging or labels until you are sure the item fits.
Right of withdrawal for online purchases
For online purchases in the EU you have at least fourteen days of withdrawal rights. The period normally runs from the day you receive the item, but the details are in the shop's terms. Put a reminder in your calendar if you are unsure, so you do not miss the deadline and end up keeping something you will not use.
What it costs to keep something wrong
A garment that does not fit costs its full price, even if it is never worn. That price is usually higher than the return shipping and the time to drop off the parcel. So it is cheaper to send the item back than to leave it in the wardrobe and hope you will use it someday.
How to decide whether it is worth it
Compare the return shipping and your time with the price of the item. If the item is expensive and does not fit, the answer is almost always to send it back. If the item is cheap and return shipping is high, consider whether it could be used some other way before you decide.
Frequently asked questions
Who pays return shipping?
It depends on the shop. Some pay it, others let the customer do so. Read the terms before you order, so you know what a possible return will cost you.
Is it cheaper to keep something that does not fit?
No. A garment that is not worn costs its full price and gives nothing back, and that is usually more than the return shipping and the time to drop off the parcel.
How long do you have?
At least fourteen days of withdrawal rights for online purchases in the EU. The period normally runs from the day you receive the item, but always check the shop's terms for the exact details.
You can find the full range at Bamboo-Clothing.com.
