What you should know about buying clothes online

Short answer: Read the label and the size chart rather than looking at the photos. Buy one piece of a new style, and check the return terms before you order.

The label first

Elastane content and fibre composition tell you how the piece will behave. See bamboo underwear for men.

The chart in centimetres

Letter sizes vary between brands. Measure a piece that fits and compare. See guide to briefs and underpants.

Buy one first

A new style may turn out not to fit. Buy one piece before you buy five. See bamboo briefs.

Check the return terms

Know what applies before you order, so you are not left with something you cannot send back. See return, exchange or cancel.

Combine the order

One order is cheaper in postage than several small ones, because the postage costs the same however much is in the parcel. See washing and care.

Frequently asked questions

What should you read on a product page?

The label and the size chart in centimetres. The photos say the least.

Should you buy several of a new style?

No. Buy one piece first and top up if it fits.

Why check return terms first?

So you know what applies before you are left with something that does not fit.