When something is a claim and not wear

Short answer: A fault that comes from production is a claim. Something worn out by use is not. The line lies in where and how the damage arose.

What is usually a fault

A seam that opens without being loaded, a colour that bleeds at the first wash, a hole in a flat area with no abrasion and a garment sewn askew. Those are production faults.

What is usually wear

Holes at the heel and toe of a sock, fabric worn thin under the arms, bobbling after a year of use and elastic gone slack. That comes from wearing and washing. See bamboo socks for men.

How to go about it

Write to the shop with a photo and a short description of when it happened and how many times the garment has been washed. Keep the garment until the case is settled. See bamboo underwear for men and bamboo clothing for women.

Frequently asked questions

How long do you have

In the EU there are two years of cover for faults that were there from the start.

Do you need the receipt

Yes, or an order confirmation. It shows when the item was bought.

Do washing mistakes count

No. If the garment was washed hotter than stated, the cover does not apply.