Why the parcel is not filled completely
Short answer: Because the warehouse uses a fixed set of box sizes, and because the item needs a little room so it is not squashed. A parcel filled to the brim protects worse than one with some air. That is why there is often space inside.
Fixed sizes are necessary
A warehouse with a hundred different boxes would be slow to work in. Every extra box size means more space, more choices and more mistakes. So a few fixed sizes are used, and the nearest size up that holds the item without pressing on it is chosen.
A little room protects
If the item is pressed hard into a box, it gets creases and pressure marks that do not always disappear. A little air around the item lets it give way if the parcel is knocked. See bamboo shirt for men, which is especially prone to creasing.
Filling holds the item in place
Paper or air cushions stop the item sliding around and rubbing the edges. The filling also absorbs knocks, so the item is not thrown into a corner of the box. Just enough goes in to hold it still, and the rest of the space is deliberately left unfilled.
The nearest size up
If the item does not fit a box exactly, the next size up is chosen rather than the next size down. A box that is too small cannot close properly or presses the item. A box a little too big is a smaller problem and can be secured with filling. See bamboo clothing for men.
Freight follows size
Carriers often price by both weight and size. A big parcel is therefore dearer to send than a small one, even if the item inside is the same. The warehouse picks the smallest box that works, so the price stays low without compromising on protection.
Shirts and creases
A shirt folded several times and pressed into a small box gets sharp creases that can be hard to remove. So it is folded neatly and laid flat, often with paper between the layers. That takes room, but it lets you wear it straight away.
Why not simply a bag
A bag is light and cheap, but gives no protection against pressure. A box survives stacking and throwing and keeps its shape, even when the parcel sits at the bottom of a pile. So boxes are used for most items, while bags suit goods that tolerate being pressed.
What you can do as a customer
If you are unsure the parcel holds everything you ordered, check the delivery note before throwing away the packaging. Keep the box if you plan to return, so you can reuse it. Do not worry about air in the parcel. It is a sign the item is protected. See also offers.
If the parcel seems too big
A parcel that seems too big is rarely a mistake. It usually follows from the box having to suit many different items, and the warehouse choosing the nearest size. If the item lay loose and was damaged, contact the shop with a photo of the parcel.
Frequently asked questions
Is a big parcel dearer to send
Yes, often. That is why the warehouse picks the smallest box that works, so freight stays low while the item lies safely and is not pressed on its way.
Can I ask for less packaging
Some shops can do it, but it is rarely an option at checkout. You can write a note to the shop, but it is not always read before the parcel is packed at the warehouse.
Why is paper used and not plastic
Paper can go into paper waste, and many shops are therefore switching to paper filling. The paper gives the same protection as plastic and is easy to sort once you have unpacked.
You can find the full range at Bamboo-Clothing.com.
