Changing the address after ordering

Short answer: Write to the shop immediately and state the order number and the correct address. Once the parcel is packed, it can often only be changed through the carrier.

How fast you have to react

An order is typically packed within a few hours during opening hours. Write before packing and the shop can correct the address directly. Write after and it has to go through the carrier.

What you can do through the carrier

Most carriers let you redirect a parcel to a different parcel shop through the tracking link. Changing to a completely different address is harder. See bamboo clothing for women.

If the parcel went to the wrong address

Contact the shop. If it cannot be delivered, the parcel goes back to the sender and you can order again. See bamboo clothing for men and bamboo underwear for men.

Frequently asked questions

What should I write in the email

The order number, the wrong address and the correct address.

Can you switch to a parcel shop instead

Often yes through the tracking link, if the parcel is on its way.

Does a change cost anything

The shop rarely charges. The carrier may do so.