How to follow your order
Short answer: You receive an order confirmation straight away and a dispatch email with a tracking number once the parcel has been sent. Use the tracking number instead of guessing, because it shows where the parcel is and when it is expected to reach you.
The three emails
The order confirmation confirms that the order has been received. The dispatch email confirms that the parcel has left the warehouse and contains the tracking number. A third email often arrives when the parcel is ready for collection. Keep them all in the same folder, so you can find them quickly if you need them.
The order confirmation
The order confirmation arrives straight away, once you have completed the purchase. It shows what you ordered and which order number belongs to it. Check that the items, sizes and address are correct while the order has not yet been packed. If you spot a mistake, write to the shop as soon as possible.
The dispatch email and the tracking number
Once the parcel has left the warehouse, you receive a dispatch email with a tracking number. That is the email you need when you want to follow the parcel. There is usually a link that leads straight to the carrier's page, so you do not have to type the number yourself, and it only takes a moment.
What the tracking shows
The tracking shows where the parcel is right now and when it is expected to arrive. The status is updated when the parcel is scanned, which happens a couple of times along the way. That lets you see whether the parcel is heading towards your area or is already out with the courier. See bamboo clothing for women.
Why a day can pass without an update
The parcel is only scanned at certain points, and that is not the same as it standing still. A day can pass between two scans, especially when the parcel is travelling in a lorry or between terminals. Do not worry if there is nothing new on the first day or two.
If nothing happens
If there is no movement for two working days, contact the shop with the order number. They can see more than the tracking page shows, and can contact the carrier on your behalf. Put the order number and the tracking number in your message, and finding your parcel goes faster. See bamboo clothing for men and bamboo underwear for men.
Where to find the order number
The order number is in the order confirmation, and you use it every time you write to the shop. Keep the email until the parcel has arrived, and preferably longer if you may want to return something later. Without the order number it is harder to find your order, so it is a good habit to keep it to hand.
If the email did not arrive
If the order confirmation or the dispatch email does not arrive, first check your spam filter and the other folders in your inbox. If the email is not there, a wrong email address may have been entered at the checkout. Contact the shop with the address you meant to use, and they can look at your order and help you further.
When the parcel is ready for collection
If you chose delivery to a parcel shop, you often receive a third email or text message when the parcel is ready. It contains a collection number, which you bring to the shop together with your ID. Read the message straight away, because you only have a limited time to collect the parcel.
Frequently asked questions
Where do I find the order number?
In the order confirmation, which you receive by email straight after ordering. Keep the email until the parcel has arrived, so you have the number to hand.
Why is there no update?
The parcel is only scanned at certain points, and a day can pass in between. If there is no movement for two working days, contact the shop with the order number.
What if the email did not arrive?
Check your spam filter and other folders first. Then contact the shop with the email address you used, so they can look at your order and send the details again.
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