How to follow your order

Short answer: You get an order confirmation immediately and a dispatch email with a tracking number once the parcel is sent. Use the tracking number rather than guessing.

The three emails

The order confirmation confirms the order was received. The dispatch email confirms the parcel has left the warehouse and contains the tracking number. A third email often comes when the parcel is ready for collection.

What tracking shows

Where the parcel is right now and when it is expected to arrive. The status updates when the parcel is scanned, which happens a few times along the way. See bamboo clothing for women.

If nothing happens

If there is no movement for two working days, contact the shop with your order number. They can see more than the tracking page shows. See bamboo clothing for men and bamboo underwear for men.

Frequently asked questions

Where do I find the order number

In the order confirmation. Keep it until the parcel has arrived.

Why is there no update

The parcel is only scanned at certain points. A day can pass in between.

What if the email did not arrive

Check the spam filter and contact the shop with your email address.