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Exchanging for a different size

Short answer: Report the exchange to the shop, send the item back and order the right size. In practice an exchange is a return plus a new purchase, and it is often quickest to order the new size straight away.

An exchange is a return plus a new purchase

Most online shops treat an exchange as a return plus a new order. The right size is not sent automatically once you have reported the exchange. Instead you send the wrong one back and order the right one like any other item. It sounds roundabout, but it is the simplest arrangement for both you and the shop.

Order the new size right away

Do not wait for the exchange to be processed before you order the new size. If you order at once, the right size is already on its way while the wrong one is still travelling back. You avoid being without the garment for days, and the size cannot sell out while the shop waits for your parcel.

Work out what was wrong

Before you choose the next size, ask yourself what was wrong. Was the garment too tight across the chest, too short in the body or too loose at the waist? The answer decides whether you go up or down a size, and whether a different cut suits you better. Write it down so you do not have to remember it.

Measure the garment you are returning

Lay the garment flat on a table and measure the width across the chest and the length from shoulder to hem. Compare the figures with the size chart. Then you know exactly how many centimetres you are short of or over, and you do not have to guess. See the range at bamboo T-shirts for men.

Compare with the size chart

The size chart is your best tool for choosing right the second time. Find the row for the size you tried and see how much the next size changes. If the difference is too small to solve the problem, you may need to skip a size. Charts apply only to the single brand, so always use the one shown with the item.

The item must be unused

The shop expects the item in the same condition as when it arrived. Trying it on over your own underwear is fine. Wearing it for a whole day is not. The labels must stay on, and you should keep the packaging until the exchange is complete. If the item is washed or worn, the shop may refuse the exchange or reduce the refund.

Underwear can be hard to exchange

For hygiene reasons, underwear and swimwear can often only be returned in unopened packaging, and then they cannot be exchanged either. Read the shop's terms before you open the pack. Measure a pair you already own and compare it with the chart, and you will get it right the first time. See bamboo underwear for men.

If the other size is sold out

If the size you want is sold out, the exchange cannot be carried out. It then becomes an ordinary return with a refund of the amount you paid. You can afterwards choose another size or a different garment with a similar fit. Check stock before you send the item back, so you avoid unnecessary waiting.

Can you swap to another colour

In most shops you can also swap to another colour if the price is the same. If it is not, there may be a difference to settle. Ask the shop if you are unsure how this is handled. If you are looking for something new for yourself, see bamboo clothing for women.

Frequently asked questions

Is an exchange free

It depends on the shop's terms. Some shops cover the return postage on an exchange and others do not, so read the terms before you order and allow for the cost if there is one.