Exchanging for a different size

Short answer: Register the exchange with the shop, send the item back and order the right size. In practice it is a return and a new purchase.

How an exchange works

Most online shops handle an exchange as a return plus a new order. It is faster for you to order the new size straight away rather than waiting for the exchange to be processed.

How to make sure the new one fits

Measure the garment you are returning and compare with the size table. Then you know exactly how many centimetres you are short or over. See bamboo t-shirts for men.

The item has to be unworn

Tried on over your own underwear is fine. Worn for a whole day is not. The labels have to be attached. See bamboo clothing for women and bamboo underwear for men.

Frequently asked questions

Is an exchange free

That depends on the shop's terms. Read them first.

What if the other size is sold out

Then it becomes an ordinary return with a refund.

Can you exchange for a different colour

In most shops yes, if the price is the same.