Returning an item step by step

Short answer: Register the return before the deadline, pack the item as it arrived, include the order number and keep the postage receipt until the money is back.

The four steps

First register the return with the shop before the deadline expires. Then pack the item with all labels and packaging. Then send it with the stated return label. Finally keep the receipt.

What the receipt is for

It is your proof that the parcel was sent. If the parcel is lost in transit, it is what settles the case. Keep it until the amount is back in your account. See bamboo clothing for women.

How long it takes

The shop typically has fourteen days to refund from receiving the item. See bamboo clothing for men and bamboo underwear for men.

Frequently asked questions

Do you pay the return postage

That depends on the shop's terms. Read them before ordering.

What if the labels are cut off

Then the shop can refuse or reduce the amount.

Can you return part of an order

Yes, state which item numbers are being sent back.