The right of withdrawal on clothing

Short answer: For online purchases in the EU you have at least fourteen days of withdrawal rights from the day you receive the item. You do not have to give a reason.

What the right covers

You can cancel the purchase without explaining why. The deadline runs from the day the item is delivered, not from the order date. If you receive several items in one order, the deadline runs from the last one.

What you may do with the item

You may examine it as you would in a shop. Try clothes on, yes. Wear them, no. If you use the item beyond that, the shop can reduce the amount. See bamboo clothing for women.

How to go about it

Notify the shop before the deadline expires and send the item back within a further fourteen days. See bamboo clothing for men and bamboo underwear for men.

Frequently asked questions

Does it apply to sale items

Yes, the right of withdrawal applies whatever the price.

What about underwear

For hygiene reasons special rules can apply. Read the shop's terms.

When do you get the money back

At the latest fourteen days after the shop has received the item.