How quickly the parcel arrives

Short answer: Orders placed before 12 noon are dispatched the same day where possible, and the parcel typically arrives within one to two working days.

Order before 12 noon

Orders placed before midday are packed and dispatched the same day where possible. See delivery.

One to two working days

After dispatch the parcel typically arrives within one to two working days.

Weekends and public holidays

We do not dispatch at weekends or on public holidays, and that shifts the delivery accordingly.

Tracking

You are notified when the parcel is dispatched and can follow it to the parcel shop or the door.

Busy periods

In the run-up to Christmas and during larger sales it can take longer. That applies to all carriers.

If the parcel does not arrive

Contact customer service if it has taken considerably longer than expected. See frequently asked questions.

The terms

The full terms are in the terms and conditions.

What takes the time

The packing itself rarely takes long. It is the transport between terminals and to the parcel shop that makes up most of the delivery time. See delivery.

Frequently asked questions

When is my order dispatched?

Orders placed before 12 noon are dispatched the same day where possible.

How long is the delivery time?

Typically one to two working days after dispatch.

Do you dispatch at weekends?

No. We dispatch on working days.