How quickly the parcel arrives
Short answer: Orders placed before 12 noon are sent the same day where possible, and the parcel usually arrives within one to two working days. Weekends, public holidays and busy periods can extend the wait.
Order before 12 noon
Orders placed before noon on a working day are packed and sent the same day where possible. If you order later in the day, the order is usually sent the following working day. If you need the items by a certain day, it pays to order in the morning. See delivery.
One to two working days
Once sent, the parcel usually arrives within one to two working days. This applies to both parcel shop and home delivery. The time is counted in working days, so a parcel sent on a Friday usually arrives early the following week.
Weekends and public holidays
Parcels are not sent at weekends or on public holidays, which delays delivery accordingly. An order placed on Friday afternoon is usually sent on Monday. Around Easter, Whitsun and Christmas there can be several days off in a row, which is worth keeping in mind when planning.
Tracking
You receive a message with a link when the parcel is sent, so you can follow it to the parcel shop or your door. Check your spam folder if the message does not appear. When the parcel is ready at the parcel shop, you get another message telling you it can be collected.
Busy periods
Before Christmas and during larger sales, both packing and transport can take longer. This applies to all carriers, because the number of parcels rises sharply. If something needs to arrive by a certain date, order in good time and allow an extra day or two.
What takes time
The packing itself rarely takes long. It is the transport between terminals and on to the parcel shop or door that makes up most of the delivery time. That is why two parcels sent on the same day can arrive at different times, depending on where they are going.
Parcel shop delivery
If the parcel goes to a parcel shop, it is ready when you receive the message. You have seven days to collect it before it is sent back. Choose a parcel shop you pass in daily life so it does not sit there. The deadline and rules are in the terms and conditions.
If the parcel does not arrive
If it has taken much longer than expected, start by checking the tracking link. It often shows where the parcel is and whether the carrier has a delay. If that does not help, contact customer service with your order number. Answers to common questions are in the frequently asked questions.
Check the address
A wrong or incomplete address is one of the most common reasons for delays. Check the address before you pay, especially the floor and any names on the letterbox. If you spot a mistake after ordering, contact customer service as soon as possible so the order can be corrected before it is sent.
See the terms
The full terms for delivery are gathered on the delivery page and in the terms and conditions. There you can also read about delivery methods and prices. If you are unsure about something, that is the best place to start before contacting customer service. See delivery.
Frequently asked questions
When will my order be sent?
Orders placed before 12 noon on a working day are sent the same day where possible. Orders placed later or at the weekend are usually sent the following working day.
How long does delivery take?
The parcel usually arrives within one to two working days after it is sent. Before Christmas and during larger sales, it can take longer with all carriers.
What do I do if the parcel does not arrive?
First check the tracking link in the dispatch message. If it has taken much longer than expected, contact customer service with your order number so they can look into it.
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