Uncollected parcels and what happens
Short answer: A parcel stays at the parcel shop for seven calendar days. If it is not collected, it is sent back, and the order may be cancelled with the return shipping deducted.
Seven days
The deadline is seven calendar days from when the parcel arrives at the parcel shop. These are calendar days, not working days, so weekends and public holidays count. If the parcel arrives on a Friday, it must be collected by the following Friday. The current rules are on the delivery page.
You get a message
You receive a message when the parcel is ready for collection at the parcel shop. It usually comes as a text or email from the carrier. Check your spam folder if you have not seen it, as the message is easily filtered out. You can also follow the parcel with the tracking link.
If the deadline passes
Once the seven days are up, the parcel shop sends the parcel back. When it has returned, the order may be cancelled, and the return shipping may be deducted from your refund. So you may not get the full amount back, because the parcel has travelled both ways.
If you still want the items
If the parcel has been sent back and you still want the items, a new order must be placed. The old parcel cannot be sent out again automatically. Note that items may have sold out in the meantime and that prices may have changed. See terms and conditions.
How to avoid it
The easiest way to avoid an uncollected parcel is to order when you know you will be at home for the next few days. If you are going on holiday or travelling, wait to order, or choose delivery to your door or to an address where someone can receive it.
Choose a parcel shop you pass
Choose a parcel shop you pass anyway in daily life, such as on the way home from work. That makes it easy to collect the parcel, even in a busy week. Check the opening hours first, especially if you only have time at weekends, when some shops close earlier.
Refused delivery
If you refuse to accept the parcel at the door, the same principle applies as for an uncollected parcel. It is sent back, and the return shipping may be deducted. If you want to cancel a purchase, it is better to accept the parcel and return it the usual way. See returns and exchanges.
If you cannot make it
If you already know you cannot collect the parcel in time, contact customer service as early as possible. Give your order number so they can see where the parcel is. There is no guarantee that the deadline can be changed, but asking is better than letting the parcel go back.
See the range
If you want to order again after a parcel has been sent back, you will find the items in the same range as before. Check sizes and colours, as stock may have changed in the meantime. See the full range in bamboo clothing for men.
In short
Collect the parcel within seven calendar days, watch for the message and check your spam folder. Choose delivery to your door if you will be away for a while. If the parcel goes back, the return shipping may be deducted, and a new order is needed.
Frequently asked questions
How long do I have to collect the parcel?
Seven calendar days from its arrival at the parcel shop. Weekends and public holidays count, so keep an eye out for the message saying the parcel is ready for collection.
What happens if I do not collect it?
It is sent back, and the order may be cancelled with the return shipping deducted. If you still want the items, a new order must be placed afterwards.
Can the parcel be sent out again?
Not automatically. Once the parcel has gone back, a new order must be placed. Items may have sold out in the meantime, so check the range before ordering again.
You can find the full range at Bamboo-Clothing.com.
