What applies to returning underwear

Short answer: Underwear can only be returned in unopened packaging in many shops. If you open the pack, the right to return lapses for hygiene reasons. So it pays to measure carefully and choose the size well before you order.

The rule in brief

Many shops take underwear back only if the packaging is unopened. If you open the pack, you can no longer return the item, even if you change your mind. That applies even if you have not worn the underwear. The rule is in the shop's terms, and it is worth knowing before you put anything in the basket.

Why the rule exists

Underwear and swimwear sit directly against the skin. An item that has been out of its packaging cannot simply be sold on to someone else. That is why, for hygiene reasons, the EU allows shops to exclude returns of opened packs. So it is not a special rule of one shop, but a common arrangement.

What unopened packaging means

Unopened means the pack looks as it did when it left the shop. If the underwear comes in a bag sealed with tape, the packaging is broken the moment you open the tape. Trying it on without opening is not possible, so do not count on trying it first and returning it afterwards.

Read the terms first

The shop's terms say exactly what applies to underwear. Look for the section on returns and withdrawal, and watch for words like hygiene, underwear, swimwear and unopened packaging. If nothing is stated, ask the shop before you order. A short reply by email can save you an item you can neither use nor send back.

Measure before you order

You cannot try underwear on without opening the pack, so measurements matter more here than anywhere else. Measure a pair you already own that fits well. Lay it flat and measure the width at the waistband. Write the numbers down and hold them against the size chart before you choose a size.

Compare with the chart

The size chart is the only way to get it right without opening the pack. Find your measurements in the chart and choose the size where they fit best. If you are between two, go by the measurement that matters most for the fit. Charts apply only to the single brand. See bamboo underwear for women.

When it is a defect

If the item is defective or the wrong one was delivered, the right to complain applies whatever the packaging. So you can report a defect even if you had to open the pack to find it. Write to the shop with the order number and a photo of the fault. That is a different matter from an ordinary withdrawal. See bamboo panties.

Socks and other items

Socks are often not covered by the rule. They can usually be returned if they are unused. It depends on the shop's terms, though, so check them before you assume anything. If there is a seal on the packaging, it may pay here too to leave it on until you are sure the size fits.

Get it right the first time

The rule means you should take the matter seriously before buying. Measure, read the chart and go by your largest measurement if you are unsure. If you have bought from the same brand before, use that size as your starting point. You can see the range at bamboo underwear for men.

Frequently asked questions

Does it apply to socks too

Often not. Socks can usually be returned if they are unused, but it depends on the shop's terms, so read them before you order if you are unsure about the rules.