How to exchange for a different size
Short answer: If the size does not fit, you can exchange it through the returns portal. You choose the new size directly in the portal, and an exchange costs the same as a return, which is 39 kroner.
Start in the returns portal
When you find that the size does not fit, the easiest route is straight to the returns portal. Choose exchange instead of return and enter the size you would like instead. Have your order number ready, since it is used to find the order. The whole process is described under returns and exchanges.
What an exchange costs
An exchange for another size costs 39 kroner, exactly like a return. The amount is the same whatever the item. That is why it is worth being quite sure about the new size before you send the item off, so you do not end up having to exchange it a second time.
Only the same item
An exchange covers another size of the same item. If you would rather have a different model or something else entirely, the route is an ordinary return followed by a new order. It can feel like a detour, but it keeps the two apart, so the refund and the new payment are not mixed up.
Try it on calmly
Take your time trying the clothes on at home before you decide. Sit down, bend over and move your arms, so you feel how the item fits in daily use and not only in front of the mirror. Compare it with a similar piece you already like, and do not wash it yet.
Measure before you exchange
Most exchanges can be avoided by measuring before you order. That also applies when you choose the new size. Take a tape measure, measure chest, waist and hips, and compare the numbers with the chart for that brand. Then the choice rests on your measurements, not a guess. See the size guide.
Between two sizes
If your measurements fall between two sizes, choose by how the clothes should fit. Underwear and base layers usually sit close without squeezing, while a T-shirt or a hoodie may have a little room. Think too about whether you will wear it alone or under other clothes. Read more about being between two sizes.
Every brand has its own chart
A medium from one brand is not necessarily a medium from another. Each brand cuts to its own measurements, so you may wear one size in one brand and another in the next. Always use the chart for the brand you are ordering from. See why the same size does not fit across brands.
Pack the item properly
When you send the item back for an exchange, pack it neatly, ideally in the bag it came in. Leave the tags on and do not put anything else in the parcel. That makes the item easy to register on arrival, and the exchange can move on without questions. Keep the shipping receipt too.
The terms
The portal guides you through each step, but it helps to know the full terms before you begin. They explain, among other things, how returns and exchanges are handled and what applies to the condition of the item. You will find everything in the terms and conditions, which apply to every order in the shop.
Note the size for next time
Once you have found the size that fits, write it down with the name of the brand. Next time you order from that brand, you can choose straight away without guessing. If you buy from several brands, a short list on your phone can save you time and another exchange later.
Frequently asked questions
What does an exchange cost?
An exchange for another size costs 39 kroner, just like a return. The amount is the same for every item, so choose the new size with care the first time.
Can I exchange for a different product?
An exchange covers another size of the same item. If you want something else, return the item and place the new one as a completely new order in the shop.
How do I avoid having to exchange?
Measure yourself and use the chart for the brand you are ordering from. If you fall between two sizes, choose based on how you want the clothes to fit.
You can find the full range at Bamboo-Clothing.com.
