What to know before returning underwear

Short answer: Underwear may be tried on, but only over your own underwear. The seal may be broken, and the item has to be returned in the same condition you received it.

Try it on over your own

Underwear is tried on over your own for hygiene reasons. That applies to knickers, underpants and bras.

The seal

The seal may be broken so you can try the item on. See returns and exchanges.

The same condition

The item has to be in the same condition as on receipt. Washed or worn underwear cannot be returned.

Keep the packaging

Keep the bag and the labels until you are sure the item is staying.

Measure instead

Most returns can be avoided by measuring. See the size guide.

See the range

See the models in bamboo underwear for women.

The terms

The full terms are in the terms and conditions.

Why the rule exists

For hygiene reasons underwear cannot be resold if it has been worn directly against the skin. That is why the rule about trying it on over your own applies. See the terms and conditions.

Choose correctly from the start

Most returns of underwear are down to the size. Measure your hip and waist before you order. See bamboo knickers.

Frequently asked questions

May I try underwear on?

Yes, but only over your own underwear.

May the seal be broken?

Yes. It is there so you can try the item on.

Can washed underwear be returned?

No. The item has to be in the same condition as on receipt.