What to know before returning underwear
Short answer: Underwear may be tried on, but only over your own underwear. The seal may be broken, and the item must be sent back in the same condition as when you received it.
Try it on over your own underwear
Underwear is tried on over your own underwear for reasons of hygiene. That applies to briefs, boxers and bras alike. You can still feel whether the waistband sits right, whether the leg openings pinch and whether the fabric feels good. That is enough to judge the size without skin contact.
The seal may be broken
The seal may be broken so you can take the item out and try it on. You do not have to judge the underwear through the bag. Just open it carefully, so neither fabric nor tags are damaged. How a return works step by step is described under returns and exchanges.
The same condition as on arrival
The item must be in the same condition as when you received it. Washed or worn underwear cannot be returned. So it is a good rule to wait before washing new underwear until you are sure it is staying. Try it on, decide, and only wash it after that.
Keep the packaging
Keep the bag and the tags until you are sure the item is staying with you. That makes it easy to pack it neatly again if the size is wrong. Do not cut the tags off straight away, even if they scratch a little. They can go once the decision is made.
Why the rule exists
For reasons of hygiene, underwear cannot be sold on if it has been worn directly against the skin. That is the reason for the rule about trying it on over your own. It protects you too, because you can be sure the underwear you receive has not been tried on by anyone else.
Measure instead of guessing
Most underwear returns come down to size. Measure your hips and waist before you order, and compare with the chart for the brand you are buying from. Sizes vary between brands, so your usual size is not always the right one. See the size guide.
Think about the fit
Briefs should sit close without cutting in at the thighs or waist. If the elastic is too tight it leaves marks, and if it is too loose the briefs slide. When you try them on over your own, check that you can move freely. See the styles in bamboo briefs and pick the shape you usually like.
See the range
If you are unsure which style suits you, it helps to see the whole range together before you order. Then you can compare cut, waistband and leg length calmly. You will find the styles in bamboo underwear for women, where each item has its own description and size chart.
The terms
The returns portal guides you through each step, but it is good to know the full terms before you send anything. They explain what applies to underwear and how returns are handled in general. You will find everything in the terms and conditions, which apply to every order.
Choose right from the start
The best return is the one you never need to make. Take time to measure, read the product description and choose by how the underwear should fit in daily life. Once you have found a size and a style that work, write them down. That makes the next order easier and quicker.
Frequently asked questions
May I try the underwear on?
Yes, but only over your own underwear. The seal may be broken, so you can take the item out and feel how it fits before you decide.
Can I return washed underwear?
No. Washed or worn underwear cannot be returned. So wait before washing it until you are sure you want to keep the item for good.
Why must I try it on over my own?
For reasons of hygiene. Underwear worn directly against the skin cannot be sold on, and the rule makes sure everyone receives items nobody has tried before.
See our range of Boody underwear.
