levering
Delivery abroad
Short answer: Inside the EU there is no customs duty and no extra VAT at the border, and the price in the cart is the...
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Delivery to a parcel shop
Short answer: Your parcel is sent to a parcel shop near you, and you get a message when it is ready to collect. You t...
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Delivery in Denmark
Short answer: Choose between delivery to your door and delivery to a parcel shop. A parcel shop is usually cheapest a...
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Free shipping thresholds and when topping up pays off
Short answer: It can pay to top up if what you add is something you would need soon anyway. Buy something purely to s...
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When your parcel arrives and what can delay it
Short answer: Orders are packed on weekdays, and the carrier collects once a day. Weekends and public holidays do not...
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What happens if a parcel is not collected
Short answer: A parcel delivered to a pickup point can be collected for seven calendar days from when it arrives. Aft...
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Why the shipping price depends on the size of the order
Short answer: Shipping costs the same whether the parcel holds a single item or ten. That is why shipping makes up a ...
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What to do if the parcel has not arrived
Short answer: Check the tracking and your confirmation email first. If the parcel is marked as delivered but has not ...
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How delivery to a parcel shop works
Short answer: The parcel is sent to the parcel shop you choose at checkout. You get a message once it is ready for pi...
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Uncollected parcels and what happens
Short answer: A parcel stays at the parcel shop for seven calendar days. If it is not collected, it is sent back, and...
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Parcel shop or delivery to the door
Short answer: A parcel shop is the cheapest option and free over 499 Danish kroner, while delivery to your door costs...
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How quickly the parcel arrives
Short answer: Orders placed before 12 noon are sent the same day where possible, and the parcel usually arrives withi...
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