butik
Can two orders be sent together
Short answer: Only if the first has not been packed yet. Once an order has gone to packing, it cannot be merged with ...
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When your parcel arrives and what can delay it
Short answer: Orders are packed on weekdays and the carrier collects once a day. Weekends and public holidays do not ...
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The questions worth asking before you order
Short answer: Ask about fit, material and whether the item comes in several colours. It takes five minutes and saves ...
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How to try clothes at home without losing the right of return
Short answer: Try them on indoors, keep the tags attached and save the packaging until you are sure. Underwear should...
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When the item you want is sold out
Short answer: Sold out items sometimes come back and sometimes do not. Look at a comparable style in the same categor...
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A gift card when you do not know the size
Short answer: A gift card solves the problem that most often ruins a clothing gift, namely size. The recipient choose...
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How to exchange for a different size
Short answer: Register a return in the returns portal and place a new order for the right size. That is faster than w...
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What happens if a parcel is not collected
Short answer: A parcel waits at the pick up point for several calendar days. After that it is returned, and the retur...
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Why some models are available year after year
Short answer: A core range is the models a brand keeps unchanged. They exist because they sell steadily and because c...
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How to find the brand that fits your body
Short answer: Try one item from three brands rather than three items from one. Fit follows the brand's block, and thi...
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Why two nearly identical garments cost very different amounts
Short answer: Yarn quality, sewing work, inspection and distribution steps. Those four explain most of it. Marketing ...
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When your favourite model is discontinued
Short answer: Manufacturers change their range every year. If you find something that fits perfectly, it is worth buy...
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