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How to use the size guide properly

Short answer: Compare centimetres with a garment you already own, not with your own body. That is the fastest and mos...

Why months pass between order and shelf

Short answer: The yarn has to be spun, the fabric knitted and dyed, the garments sewn and the goods shipped. Each ste...

How to choose a colour when shopping online

Short answer: Screens show colours differently. Choose by the name and the description rather than by the image, and ...

The best time of year to buy clothes

Short answer: Seasonal goods are cheapest as the season ends. Basics have no season and their price varies less. Buy ...

Why your size in particular is often sold out

Short answer: The middle sizes sell fastest because most people wear them. Shops buy to a curve, and if the curve mis...

What to do if an item has a fault

Short answer: Contact the shop with photos of the fault and the order number. A manufacturing fault is different from...

How to read a fibre composition label

Short answer: The fibres are listed in descending order by weight. If viscose comes first, it is the main material. E...

How to read the symbols on a care label

Short answer: Five symbols cover everything: a tub for washing, a triangle for bleaching, a square for drying, an iro...

Paying in an online shop and what to look for

Short answer: Check that the address starts with https, that there is a visible contact page, and that payment goes t...

Is a newsletter worth the bother

Short answer: It is, if you buy basics a couple of times a year. Then you hear when what you use is reduced, instead ...

Free shipping thresholds and when topping up pays off

Short answer: Topping up pays off if what you add is something you needed anyway. If you buy something to save on shi...

How to read reviews when you are unsure about size

Short answer: Look for reviews that mention measurements or a normal size. Comments saying something runs large or sm...