butik
How to follow your order
Short answer: You get an order confirmation immediately and a dispatch email with a tracking number once the parcel i...
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Delivery abroad
Short answer: Within the EU there is no customs duty and no extra VAT. Delivery time is typically two to five working...
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Delivery to a parcel shop
Short answer: The parcel is sent to a shop near you, and you get a message when it is ready. You typically have seven...
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Delivery in Denmark
Short answer: Choose between delivery to your door and delivery to a parcel shop. A parcel shop is usually cheaper an...
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How to raise a claim
Short answer: Write to the shop with the order number, a photo of the fault and a short description of when it appear...
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What applies to returning underwear
Short answer: In many shops underwear can only be returned in unopened packaging. If you open the pack, the right of ...
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The right of withdrawal on clothing
Short answer: For online purchases in the EU you have at least fourteen days of withdrawal rights from the day you re...
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Exchanging for a different size
Short answer: Register the exchange with the shop, send the item back and order the right size. In practice it is a r...
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Returning an item step by step
Short answer: Register the return before the deadline, pack the item as it arrived, include the order number and keep...
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Ordering two sizes and returning one
Short answer: It is a common and entirely legitimate way to shop when you are between two sizes. Check the return ter...
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Measure yourself before you order
Short answer: Five minutes with a tape measure saves a return. Measure chest, waist and hip and write the numbers dow...
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Which size guide belongs to which brand
Short answer: Every brand has its own guide, and they are not the same. A medium at one brand can equal a small at an...
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