butik
When an item is sold out
Short answer: Choose another size or colour in the same model, or sign up for a notification when the item is back. D...
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Changing the address after ordering
Short answer: Write to the shop straight away, and give the order number and the correct address. If the parcel has a...
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How to follow your order
Short answer: You receive an order confirmation straight away and a dispatch email with a tracking number once the pa...
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Delivery abroad
Short answer: Inside the EU there is no customs duty and no extra VAT at the border, and the price in the cart is the...
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Delivery to a parcel shop
Short answer: Your parcel is sent to a parcel shop near you, and you get a message when it is ready to collect. You t...
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Delivery in Denmark
Short answer: Choose between delivery to your door and delivery to a parcel shop. A parcel shop is usually cheapest a...
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How to raise a claim
Short answer: Write to the shop with the order number, a photo of the fault and a short description of when it appear...
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What applies to returning underwear
Short answer: Underwear can only be returned in unopened packaging in many shops. If you open the pack, the right to ...
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The right of withdrawal on clothing
Short answer: For online purchases in the EU you have at least fourteen days to change your mind, counted from the da...
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Exchanging for a different size
Short answer: Report the exchange to the shop, send the item back and order the right size. In practice an exchange i...
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Returning an item step by step
Short answer: Report the return to the shop before the deadline, pack the item as it arrived, include the order numbe...
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Ordering two sizes and returning one
Short answer: It is a common and fully legal way to shop when you sit between two sizes. Order both, try them at home...
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